Jobber Customer Retention Advocate
Jobber
Enhance customer loyalty as a Customer Retention Advocate at Jobber. Focus on solving issues for customers at risk of cancellation through personalized solutions. This role involves understanding customer challenges and engaging them through targeted conversations. You will leverage your strong communication skills to build rapport and propose tailored solutions that benefit their business. The ability to handle pressure with resilience and adapt in a growth environment is crucial. Key Responsibilities:
- Conduct meaningful retention-focused conversations with customers
- Identify risk signals and proactively reach out to clients
- Lead value sessions to improve subscription utilization
- Use diagnostic skills to explore and resolve churn causes
- Collaborate on strategies to reduce churn and enhance customer experience
- Experience in customer-facing roles with proven results
- Ability to influence and communicate effectively
- Strong problem-solving and critical thinking abilities
- Capacity to thrive in a dynamic and evolving work setting
- Tech-savvy with modern software tools
Vacancy posted 14 hours ago
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