Commercial Lead - Strategic Accounts

Employment Type: New, Full-Time, Permanent
Salary:  $75k - $80k, based on relevant experience

About Apple Express Courier Ltd.
Apple Express provides our customers with strategic transportation and logistics services through the utilization of our people’s skills, processes and technology. We create innovative solutions, at unprecedented value and service quality for large Healthcare, IT and E-commerce businesses.

We offer an exciting and inclusive work environment, competitive salary, health benefits and educational assistance programs. Are you a creative thinker who enjoys problem-solving, collaborating with and inspiring people in a challenging, engaging work environment? If so, you and Apple Express could be the perfect fit. Take a moment to review this opportunity. If this position matches well with your talents and interests, we would like to speak with you about the possibilities!

Why Join Us

• Be part of a growing logistics organization focused on operational excellence.
• Work in a highly cross-functional, collaborative environment.
• Gain exposure to commercial strategy, client relationships, and performance optimization.
• Opportunity to make a measurable impact on customer satisfaction and business growth.

Position Summary
We are seeking a detail-oriented and highly organized Commercial Lead – Strategic Accounts to support our Client Solutions team within a fast-paced logistics environment. This role is critical to ensure strong contract governance, seamless client onboarding, accurate performance tracking, and continuous improvement across our operations. You will play a central role in coordinating commercial activities, maintaining data integrity, and driving initiatives that enhance customer satisfaction and operational excellence.

What You’ll Do
1. Contract & Commercial Management

• Build and maintain a centralized contract database to manage renewals, milestones, and expiry dates within our existing platforms. Work with our Development Team to create an automated approach to contract management.
• Proactively track and coordinate contract reviews to ensure timely renewals, reviews and any adjustments required to scopes of work.
• Work cross-functionally with our internal departments to align contracts with operational and financial objectives.

2. Client Performance & Reporting

• Manage and track client performance metrics, with a focus on on-time performance
• Coordinate regular internal performance reviews to identify gaps and drive improvements
• Maintain a repository of Monthly and Quarterly Business Reviews (MBRs/QBRs) delivered to customers to support ISO KPIs.

3. Client Solutions Coordination

• Manage internal tasks and workflows for the Client Solutions team to ensure timely delivery of client requirements and tasks.
• Act as a central point of coordination between teams to drive accountability and internal collaborative efforts.

4. Client Onboarding & Implementation

• Lead onboarding activities for new clients to ensure a smooth and efficient go-live.
• Coordinate cross-functional onboarding requirements (Operations, IT, Finance, etc.).
• Leverage internal technologies to streamline and automate onboarding processes.

5. Pricing & Rate Management

• Work closely with the Senior Clients Relations Manager to implement contract changes and general rate increases (GRIs).
• Utilize systems and tools to accurately execute pricing updates in line with contractual terms.

6. Operational Performance Reviews

• Facilitate and manage a regular cadence of internal performance review meetings.
• Track action items and ensure follow-through to drive service excellence.

7. Claims Management & Continuous Improvement

• Oversee claims tracking, reporting, and resolution processes.
• Use data and technology to identify trends and root causes.
• Develop initiatives to reduce claims frequency and improve service quality.

What You Bring

• College Diploma or University degree in Business Administration or equivalent experience.
• 3–5+ years of experience in logistics, transportation, or commercial administration; experience in Supply Chain solutions or similar industry is beneficial.
• Strong experience with contract management, reporting, and cross-functional coordination.
• Strong client relations knowledge, with customer-facing capacity.
• Advanced Excel and data analysis, business intelligence skills.
• Experience with CRM, TMS, ERP, or other operational systems.
• Strong communication and organizational skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience working in ISO-compliant environments.
• Background in pricing, onboarding, or performance analytics within logistics or 3PL.

Language Skills: This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of non-inclusivity: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Apply Now
If you’re passionate about driving process efficiency, improving performance, and supporting client success, we’d love to hear from you.

Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Apple Express is working in partnership with HR à la carte for our recruitment efforts.

Please note we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any temporary or permanent work visas.

Use of AI in Hiring: We may use AI-assisted tools to enhance the efficiency of the recruitment process. However, all applications are reviewed by human recruiters, and all hiring decisions are made by human decision-makers.