QE with CC Tools & Amazon Connect (French)

$110k - $120k per year

Full-time

Staffmax Staffing & Recruiting

Role: QE with CC Tools & Amazon Connect
Work Model: Hybrid.
Work Location: Toronto, ON
Salary Range: $110,000 – $120,000

Contact Center Automation Engineer

Key Skills & Responsibilities:

Strong expertise in Quality Engineering (QE) and testing for Contact Center platforms .
Hands-on experience with IVR and routing automation using tools such as Cyara, Hammer , or similar.
Experience with test automation across UI and APIs using Selenium, Postman, Karate , or similar tools.
Experience with Agent Desktop automation and testing .
Strong knowledge of Core Java .
Ability to provide technical leadership for maintenance releases, enhancements, and ongoing production/support activities.
Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, Eclipse , and similar development/testing tools.
Experience working in a structured, scaled Agile environment .
Strong knowledge of AWS and Amazon Connect is a plus.
French-speaking candidates with strong testing capabilities are preferred.
Strong troubleshooting, analytical, communication, and collaboration skills.

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Vacancy posted 1 day ago

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