Conversation Designer

Job Responsibility:

• What We Value in a New Master
• Extra Credit For
• How You'll Contribute

Conversation Designer

• Experience: 3+ years
• English Level: Advanced
• Location: Canada

• 2+ years experience as a Conversation Designer
• 3+ years of experience in UX and/or copywriting
• Experience designing for multiple channels: Apple Messages for Business, Google Business Messages, In-App, SMS, Voice, Web, WhatsApp
• Experience with Natural Language Understanding platforms
• Ability to work across multiple concurrent projects, using time management skills
• Ability to review design work, providing detail-oriented feedback and guidance
• Ability to effectively communicate and work across multidisciplinary teams
• Ability to explain complex issues in clear, non-technical language; you should be comfortable dealing with internal team members and external customers
• Experience working with Generative AI tools

Conversation Designer

• Experience: 3+ years
• English Level: Advanced
• Location: Canada

• Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience is considered an asset but not required
• Completion of UX or user-centered design courses. Please identify such courses in your resume
• Experience in working with large and enterprise-level brands is considered an asset
• Experience with LivePerson platform (Conversational Cloud)
• Strong experience in prompt engineering and leveraging generative AI/LLMs to design, test, and optimize conversational flows for chatbots and virtual assistants

Conversation Designer

• Experience: 3+ years
• English Level: Advanced
• Location: Canada

• Understanding project scope, requirements, and use cases of conversational projects
• With the Project Manager, conducting discovery sessions to understand the project, key deliverables, and success indicators
• Conducting research to prioritize and validate use cases
• Developing bot personas for conversational experiences
• Designing user journey flows and writing conversational dialogue for chat and voice solutions
• Presenting designs to internal and external stakeholders
• Leveraging data analysis to drive containment and optimize flows
• Keeping client and internal teams up-to-date on design best practices
• Collaborating with multiple internal and external stakeholders to successfully launch bot flows
• Craft and optimize prompts for generative AI to ensure consistent bot personality, handle edge cases effectively, and maintain accurate, contextually relevant responses

Application Process

Canada

• If you are interested in joining Master of Code, please attach your cover letter with a resume.
• Please include a portfolio, or any URLs or documents showcasing previous relevant work.
• We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Why we work at Master of Code

• We're passionate about building conversational experiences using the latest technologies (often in beta) from tech leaders including Facebook, Google, Amazon, Microsoft, and others.
• Everyday we get to work with the latest in Artificial Intelligence, most notably Generative AI.
• We work side by side with our customers exploring some of the most innovative chatbot use cases, features, and integrations in the industry. For instance, how can we supercharge a Fortune 500's support team by leveraging the newly released OpenAI?
• We've become thought leaders at the center of the AI revolution.
• The opportunity to build something special excites us. As ‘builders' we are comfortable with ambiguity and motivated by challenges.
• We are easily bored with the status quo and are constantly looking for ways to innovate.