Senior Technical Support Architect Role
Assent
Transform customer interactions as a Senior Technical Support Architect with Assent. This role focuses on resolving complex issues with cutting-edge AI-driven solutions and expert technical guidance. The Technical Support Architect will handle escalations, analyze product trends, and collaborate with engineering teams to improve customer experience. A strong foundation in coding and excellent communication skills are vital for success in this position, as you will be mentoring junior staff and enhancing team performance. Key Responsibilities:
- Lead complex customer escalation resolution
- Diagnose issues through comprehensive product code review
- Partner with Product Management to drive strategic enhancements
- Mentor and train junior technical support staff
- Identify opportunities for automation in support workflows
- Bachelor’s degree in Computer Science or a related discipline
- At least 5-7 years of experience in technical support
- Expertise in diagnosing issues through code analysis
- Knowledge of AI-driven customer support systems
- Proficient in SQL databases and API integrations
Vacancy posted 7 days ago
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