Technical Support Clerk

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Technical Support Clerk
Job Posting Number: 2026-0232
Posting Type: Internal & External
Posting Period: Thursday, July 2, 2026 at 8:30 a.m. to Wednesday, July 8, 2026 at 4:30 p.m.
Department: Information Technology
Union: C.U.P.E. Local 543
Position Status: Temporary Full-Time
Job Code: 543048
Grade/Class: 0.09
Number of Positions: 1
Rate of Pay: $27.94 - $32.91
Hours of Work per Week: 37.5 hours
Shift Work Required: No

Duties and Responsibilities:

Reporting to the Senior Manager/Deputy CIO – Technology, Strategy & Operations, this position will be responsible for:

• Performing clerical and administrative duties for the department including answer and log telephone calls/inquiries, providing statistical reports, maintaining a record of resolutions in a database and provide follow-up on outstanding calls, contacting vendors for problems in regards to invoices, receiving shipments of hardware and software and maintaining a log of outstanding shipments;
• Website and Dashboard content editing;
• Reconciling departmental cellular telephone billing and collecting for personal use;
• Performing duties of Absence Coordinator in accordance with corporate procedures which includes all tasks related to employee’s sick leave, vacation, leave of absences and banked overtime, processing gross pay for hourly and salary employees;
• Updating and maintaining weekly payroll forms and documentation;  performing a variety of tasks related to accounts payable, accounts receivable and purchasing including processing invoices and purchase requisitions in PeopleSoft, completing cash deposits; completing journal entries, processing interdepartmental billing, business expense vouchers and deposits;
• Assisting with the tracking and maintenance of hardware and software licensing records, including updating databases, tracking assets and subscriptions and supporting related administrative activities;
• Processing and distributing internal and external mail;
• Performing Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program; 
• Performing other related duties as required.

Qualifications:

• Must have an Ontario Secondary School Graduation Diploma, plus one (1) year of post-secondary education from a Community College or University in computer courses, or Ontario Ministry of Education equivalencies;
• Must have over one (1) year of payroll and general office experience in a computerized office environment using the Microsoft Suite of products (such as Excel, Word, Power Point, Outlook);
• Must have a good working knowledge of Word & Excel software packages;
• Must possess previous customer service experience;
• Must have excellent written and verbal communication skills;
• Must have strong interpersonal ability; problem solving abilities; and organization skills;
• Should have a basic knowledge of accounting;
• Experience with PeopleSoft HRMS and PeopleSoft Financials or related equivalent systems will be considered an asset.

Physical Demands:

The physical demands analysis associated with this job indicates a sedentary level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.