Director Client Support Services

Lead client support services at Bellwoods Centres for Community Living Inc., applying strategic leadership and quality improvement across integrated operations. Toronto-based services support independent living.Reporting to the Chief Operating Officer, this senior leader oversees client-facing service delivery, workforce planning, transitions programming, and community partnerships. The Director translates organizational priorities into measurable objectives while advancing responsive, sustainable services for people with physical disabilities. Bellwoods values dignity, choice, independence, inclusion, reconciliation, equity, diversity, accessibility, and curiosity.Key Responsibilities:
Provide strategic leadership across Bellwoods client service operationsMonitor performance, client outcomes, risks, and improvement opportunitiesOversee workforce planning, scheduling strategy, and system optimizationStrengthen transitions programming and community service partnershipsCoach leaders and foster accountability, collaboration, and learningRequirements:
Post-secondary degree in a relevant health or management fieldMinimum five years progressive leadership experience in a related sectorExperience leading complex client-facing operations and developing teamsExpertise in service delivery, program evaluation, accreditation, and quality improvementKnowledge of funding, risk, change management, and legislative requirementsShape high-quality client support services through operational leadership, workforce planning, partnerships, and continuous improvement at Bellwoods.
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