Field Service Technician

Job Title: Field Service Technician

Location: Saint John, NB

Shift/Hours: Monday - Friday, 8:00 am - 5:00pm

Pay Rate: $23.00 - $25.00/hr

Job Overview:

Advantage Personnel is seeking a Field Technician to join our support team in Saint John, NB. This role is for a leader who thrives in dynamic environments, prioritizing excellent customer service. You will work across multiple locations in Saint John NB, using technology to coordinate associates. We are looking for a proactive self-starter comfortable with change and skilled in various technologies.

Key Responsibilities:

• Support end users daily with desktops, laptops, and mobile devices. • Resolve technical issues that require hands-on assistance or exceed Service Desk capabilities.

• Deploy IT solutions for end user devices and introduce new technologies like computers, tablets, printers, VoIP phones, network gear, servers, satellite systems, and software.

• Analyze and document critical issues, escalating them as needed.

• Monitor and ensure prompt escalation of customer issues to internal teams and vendors.

• Perform preventive maintenance, upgrades, and installations.

• Provide support to retail locations and client affiliates in the Saint John area.

Qualifications/Requirements

• Post-secondary education in a relevant technical field.

• 3+ years of experience in customer-facing technical roles.

• Customer service-oriented with a commitment to high-quality service delivery.

• Physical capability to set up and deploy computer equipment.

• Proficiency in: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WiFi.

• Basic networking skills including wireless and endpoint switching (Cisco, Juniper), and client remote access.

• Certifications preferred: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA).

Work Conditions:

The Field Technician role involves frequent travel to various job environments, including customer sites, retail locations, and remote areas as needed.