Remote Client Service Specialist

Full-Time Remote Client Service Specialist
Company: Extend Communications l Location: Remote ( New Brunswick Residents Only )
Pay: $18/hour Schedule: 10-hr shifts (4 days on/3 days off), requires working one weekend day and holidays

About Extend Communications

At Extend Communications we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialist in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices. When our clients need dependable, human-centered communication solutions, they turn to our team because they know every single call will be handled with integrity and care.

We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our remote team. Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms! Prior call center experience is not required to thrive here. From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success.

We are looking for individuals who want far more than just a place to log hours and collect a paycheck. We offer a vibrant, supportive environment where you can build a stable, deeply rewarding career. At Extend Communications, your daily efforts are recognized, your voice is heard, and your professional growth is actively supported every step of the way. If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family!

Key Responsibilities

In this role, you will service as the voice of our clients, handling inbound communication with care, speed, and accuracy. Your daily duties will include:

• Customer Engagement: Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued.
• Information and Message Routing: Accurately gather essential details from callers; verify key information, and route messages or urgent dispatch request to the appropriate client contacts.
• Data Management: Input caller's records, details, and notes into our internal call-processing system promptly and precisely.
• Performance Excellence: Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards.

What We Are Looking For

We are looking for candidates who combine strong communication capabilities with high attention to detail and reliable performance. Ideal qualifications include:

• Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
• Technical Aptitude: Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM.
• Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
• Flexible Availability: Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays.
• Secondary School/Canadian Adult Education Credential (CAEC) and at least 18 years of age.

Home Office and Technical Requirements

To ensure seamless service delivery and system compatibility, candidates must have a workspace that meets the following set up standards:

• Equipment Provision: Candidates must utilize personal equipment meeting all technical requirements during the initial introductory period. Upon successful completion of this period, company-issued hardware will be provided.
• Operating System: Must run Windows 11 or higher (Apple/Mac products, Chromebooks, and tablets are not compatible with our systems.) and have at least 1GB of space.
• High-Speed Internet Connection: A direct, wired Ethernet connection is required. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited for primary use.
• Internet Bandwidth: Minimum speeds of 50 Mbps download and 10 Mbps upload.
• Audio Gear: A wired USB headset equipped with a microphone.
• Display Setup: A screen with a minimum resolution of 1600X900. A dual monitor set up is highly recommended to easily navigate multiple systems simultaneously.

Why Join Extend Communications?

We invest directly in our employee's long-term financial, physical, and personal well-being. Full-time team members enjoy a robust compensation and benefits package, including:

• Comprehensive Healthcare: Comprehensive Medical, Dental, and Vision coverage options tailored to fit your needs.
• Retirement Planning: Group RRSP matching program to help you invent in your financial future.
• Work-Life Balance: Generous Paid Time Off (PTO) accrual starting in your first year.

How Our Hiring Process Works

Ready to take the next step toward a stable, supportive, and rewarding workplace? We'd love to review your application!

1. Submit Your Resume: Apply directly through this posting with an updated resume.
2. Resume Review: Our talent team reviews all incoming applications in the order they are received to ensure a fair and thorough process for every candidate.
3. Next Steps via Email: If your background and qualifications match what we are looking for, our recruiting team will reach out with next steps.

Extend Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.