Practice Manager

Location : Langley, BC (200 St / 56 Ave) HybridTranscounts is a fast-growing accounting firm based in Langley, BC. We specialise in outsourced bookkeeping, fractional Controller/CFO, payroll, and tax services to small and mid-sized businesses across Canada and the USA.The Practice Manager oversees delivery for 30–50 small bookkeeping clients, ensuring smooth, accurate F&A operations and a strong customer experience. You’ll handle client communication, manage bookkeeping/AP/AR/sales tax/reporting, and maintain Transcounts standards and tech stack.You’ll lead a remote team of 8–12 bookkeepers, focusing on oversight, quality, insights, meetings, and client outcomes. All client meetings fall under your ownership.With strong performance across 40+ clients and a 10+ member team, you can grow into the Fractional Controller/CFO track. eCommerce experience is highly preferred.Key Responsibilities
Delivery & Quality
Ensure accurate and timely monthly bookkeeping, AP/AR, sales tax filings, and year-end preparation.Own the client experience end-to-end, strengthening communication and trust.Lead quality oversight across your client portfolio.Hold bookkeepers and reviewers accountable for SOPs and Quality Checklists.Customer Experience
Improve documentation flow, banking access, and communication channels.Represent clients confidently in standard CRA/IRS reviews (non-audit escalations).Onboarding
Own onboarding for assigned clients with PL support where needed and ensure the tech stack is configured correctly from day one.Internal Rhythm
Record all client meetings (unless the client declines).Save meeting notes in ClickUp for team visibility.Daily/weekly async updates with bookkeepers/reviewers.Path to Fractional Controller/CFO
You may begin progressing into Controller/CFO responsibilities once you demonstrate:Management of 40+ monthly clients and a 10+ member teamStrong technical mastery + excellent deliveryMust-haves (deal breakers)
Comfortable for Hybrid/On-site at Langley, BC (200 St / 56 Ave)CPA or equivalentCRA Rep Account & Ability to handle CRA/IRS reviews independentlyWorked in Public Practice for a minimum of 2+ years - preferably for a Fractional CFO/Controller/BIG-4s.Must have been in Canada for the past 1+ year.QBO/XERO experience for 2+ years.Canada/USA Payroll Experience & Compliance/Nexus (GST/Sales-tax, WCB, EHT) experience for 1+ year.Excellent Team Management Skills, and worked with FT3+ team members.Must have independently owned a month-end close (w/visual management reports) for at least 10+ entities.Ecommerce - Amazon, Shopify, A2X, inventory, COGS, multi-channel - (Strongly Preferred)The Interview Process:
20-minute phone screening with HR.30-minute Virtual Interview with Anmol Singh (Director of Operations).Final Round of interview with Aman Mittal (CEO & Founder) onsite in Langley, BC.Background Reference Check & Offer.What Transcounts Offers:
Salary CAD 60K to 80K2 weeks of vacation5 sick/personal leavesStat holidaysHSA benefits up to $1500.00 per annum.Leadership to design and structure the F&A for SMB.Hybrid - 1 day per week WFH allowed after completing probation & 2 days per week WFH after completing 1 year.Any questions, please reach out View email address on ca.hrm.tc
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