Director, Infrastructure Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.Com
What You’ll Be DoingAs the Director, Infrastructure Management, you’ll own CIBC’s secure file transfer platforms and services, ensuring they’re resilient, well-governed, and positioned to meet evolving business needs. You’ll lead teams responsible for platform operations and delivery, and you’ll oversee a portfolio of initiatives ranging from modernization to service enhancements. You’ll partner with technology and business stakeholders to set strategy, manage risk, and drive strong operational discipline. As an operations leader, you’ll also provide leadership support for major incidents outside regular hours (as required) when needed to protect availability and client experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Platform ownership & modernization strategy
- Establish platform direction, roadmap, and modernization strategy for Secure File Transfer, aligning to enterprise security, resiliency, and scalability expectations.
Operational excellence -
Oversee service operations, ensuring consistent execution of incident, problem, and change processes, including root-cause analysis and sustained corrective actions.
Delivery leadership -
Lead project delivery for secure file transfer enhancements and modernization, managing scope, timelines, dependencies, and stakeholder expectations.
People leadership -
Build, coach, and develop high-performing teams, creating clear priorities, ways of working, and accountability across shared services.
Budget, vendor & resource management -
Own budget planning and forecasting, manage vendor relationships and contract performance, and plan capacity to meet service levels and delivery commitments.
Risk, controls & governance -
Ensure strong governance across operational controls, security requirements, audit readiness, and documented standards for secure file transfer services.
Who You Are
You bring secure file transfer domain expertise.
You have hands-on experience of secure file transfer tools and patterns, and you understand how to operate them reliably in a regulated enterprise environment. You bring 10+ years of progressive experience in application operations, platform ownership, or production services, with experience leading teams and complex stakeholders. You have experience with tools such as AutoSys and FeedHub;
experience with Axway (or similar secure file transfer platforms) is an asset.
You’re a people leader.
You demonstrate effective people management skills, supporting team development and creating an inclusive, collaborative environment.
You’re a strategic thinker.
You can balance day-to-day operational needs with longer-term strategic planning, contributing to the team’s direction and growth.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life .
You're passionate about people.
You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
Values matter to you. You bring your authentic self to work and live our values – trust, teamwork, and accountability.
What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day;
a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on ca.hrm.tc
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job LocationToronto-81 Bay St.
Employment TypeRegular
Weekly Hours37.5
Skills#J-18808-Ljbffr