Risk and Control Specialist - Bank Operations

As a trusted partner to advisors at Manulife Bank we deliver sophisticated lending solutions and financial strategies that dont just grow wealth they amplify it. Built on a foundation of excellence and driven by bold innovation we empower advisors to deepen relationships unlock potential and redefine success for their clients. Were looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us and be part of a team where banking drives extraordinary outcomes.

As the Risk & Controls Specialist you will be joining a dedicated group pf Bank Operations professional where customer needs are top of mind. The Bank Operations Risk & Control Specialist support the design execution and ongoing monitoring of the Banks operational risk and control framework. The role partners closely with Operations Fraud Compliance Risk and Technology teams to ensure risks are identified controls are effective and regulatory obligations are met.

Position Responsibilities:

• Support the execution of the Bank Operations Risk & Control Programs including: Process Criticality & Inherent Risk Assessments (PCIRA) Risk & Control Self-Assessment (RCSA) and control testing.

• Assist in ensuring controls align with internal policies and external regulatory expectations to assess Bank Operational risks and controls and identify potential gaps or improvement opportunities.

• Support issue management and remediation and assist in reviewing and validating control remediation to ensure issues are effectively addressed.

• Support and execute regulatory reporting and compliance activities including AML FATCA/CRS and other regulatory requirements.

• Support internal and external audits SOX testing and regulatory examinations including responding to inquiries coordinating evidence and supporting walkthroughs.

• Support review of control reports and access management tasks.

• Build strong relationships across Bank Operations and partner teams to enable effective risk management and governance practices.

Required Qualifications:

• 3-5 years of experience in Risk or Audit Operations or Business Support within a financial services environment

• Strong understanding of operational risk internal controls and regulatory expectations (e.g. AML SOX access controls)

• Strong analytical problem-solving and investigative skills with attention to detail

• Strong written and oral communication skills ability to effectively communicate ideas and recommendations

Preferred Qualifications:

• Ability to work independently manage multiple priorities and navigate ambiguity

• Prior experience to control testing supporting audit engagements regulatory reviews or compliance reporting is strongly preferred.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

CAN Ontario Waterloo 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$59100.00 CAD - $98500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement .

Required Experience:

IC