Director of Housekeeping

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Director of Housekeeping. Creating an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests.

The Director of Housekeeping is an integral role within our hotel, overseeing the Laundry and Housekeeping operation by leading 80-150 colleagues who clean, maintain and cater to 394 guest rooms and public spaces spread out throughout 700 acres of the resort & golf course and manage our internal laundry facility catering to the resort and external contracts. The standards and values you model as the Director of Housekeeping will inspire your team and ensure our guests have a memorable experience. 

What you will be doing:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service 
• Follow departmental policies, procedures and service standardsConsistently offering professional, engaging and friendly service.
• Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.    
• Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA 
• Effectively and accurately managing payroll and departmental expenses of Housekeeping & Laundry Departments, within budgeted and forecasted guidelines. 
• Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas. 
• Actively engage with local laundry partners and consistently source new business opportunities
• Overseeing all recruitment processes, and developing departmental succession plans 
• Effectively manage all colleagues relationships within the department 
• Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests 
• Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering 
• Ensuring high colleague engagement through recognition and removal of identified barriers 
• Overseeing the Housekeeping & Laundry Management to maximize leadership synergy 
• Liaising with all Hotel departments as required 
• Actively participating as a member of hotel committees as required 
• Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented 
• Other duties as assigned 

Qualifications

Your experience and skills include: 

• Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required 
• Proven leadership, developer and delegation skills with an ability to lead large team of 80-100 colleagues to achieve the departmental goals 
• Strong organizational and administration skills                
• Excellent communication skills, both written and verbal        
• Ability to work in a fast paced, diverse environment          
• University degree or Hotel Management Diploma preferred                                                        
• Excellent computer skills                      
• Knowledge of the Property Manager System / Opera       
• Excellent problem solver and decision maker 

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you: 

• Annual salary of $85,000 to $92,000
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link:  Director of Housekeeping.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]