Bilingual Client Support Specialist (1 year Temporary Full-time)

Bilingual Client Support Specialist (1 year Temporary Full‑time)

Join AutoTrader.ca as a Bilingual Client Support Specialist. This role is temporary for one year, full‑time, and is part of the AutoTrader.ca flagship platform, Canada’s #1 automotive marketplace attracting over 25 million visits each month.

As a Customer Support Specialist, you will provide day‑to‑day customer‑focused support to specific clients and dealer groups doing business with AutoTrader. You will be the internal primary point of contact between the customer and AutoTrader, acting as a liaison for other staff who provide support, technical assistance, product setup, and account planning. You will prepare sales presentations, monthly reports, and analyze analytics regarding activity, ROI, and account guidance.

Key Areas of Responsibility

• Investigate concerns and inquiries.
• Ask the right questions of clients and cross‑functional teams to determine the best course of action.
• Communicate resolution in a timely manner and troubleshoot account issues.
• Manage inbound communications (phone or email) from clients or dealer groups.
• Manage outbound communication with clients flagged for DNS or to provide follow‑up answers.
• Coordinate and liaise with cross‑functional departments to resolve technical, billing or order fulfillment issues.
• Escalate issues to the Manager of Customer Services or relevant departments as needed.
• Prepare and run reports and presentations for internal and client use.
• Analyze reports and provide recommendations to the Sales team.
• Flag optimization issues.
• Maintain accuracy of the client’s account information in AutoTrader CRM.

Education, Experience and Technical Skills

• Very detail‑oriented and customer focused.
• Organized and able to manage client expectations.
• Self‑motivated and capable of working individually and as a team.
• Sense of urgency to resolve and investigate issues.
• College diploma.
• Solid verbal and written communication skills – English & French (required).
• MS Office experience; Excel is essential.
• Strong customer service and analytical skills.

What’s In It For You…

We understand that there is life at work and outside, and we support our employees to be their best.

Benefits from Day 1

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs

Financial Planning

• 3% matching towards your pension and multiple forms of income protection.

Competitive Salary

• Annual bonus structure
• 3% CPP matching

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.