Manager, Business Excellence And Performance

Position Summary
Within the Office of the Commissioner of Infrastructure and Engineering Services, the Manager Business Excellence and Performance provides strategic leadership in policy development, business analysis, performance measurement, data governance, and continuous improvement. The position serves as a central resource for evidence-based decision-making, leading departmental performance and corporate reporting, capital work-in-progress analytics, infrastructure fee and reserve modelling, business process reviews, service-level agreements and technology-enabled modernization. Working collaboratively with departmental leadership, Finance, Information Technology, Strategy and Transformation, and other corporate partners, the role strengthens accountability, supports capital program oversight, and advances strategic priorities through high-quality data, sound analysis, and improved business practices.Key Duties and Responsibilities
Provides leadership and oversight to the department’s business analytics function, including establishing priorities and directing the work of the Business Analyst - infrastructure.Manages the department-wide work program for policy, analytics, performance measurement and continuous improvement initiativesOversees business analysis and departmental organizational performance measurementOversees capital work-in-progress reporting and analytics, leads and supports infrastructure fee, reserve and related financial modelling in partnership with Finance and operational divisionsLeads data governance, business intelligence, and dashboard reportingLeads the development, prioritization and implementation of the department’s continuous improvement roadmapSupports change management and cross-departmental coordinationProvides analysis, briefing materials, recommendations and strategic advice to the Commissioner and departmental leadership on emerging issues and departmental prioritiesEducation and Experience
Degree in business administration, engineering, data analytics, information systems, or related discipline.Municipal government experience considered a strong asset.Project management certification (e.G., PMP) is considered an asset.Lean or Lean Six Sigma certification, demonstrating knowledge of process improvement methodologies, is considered an asset.7+ years progressively responsible experience in policy, analytics, program management, or municipal operations.Required Skills/Knowledge
Experience leading continuous improvement and organizational transformation initiativesBusiness analysis and performance measurementData analytics and governanceStrategic thinking and policy developmentProject and program managementStakeholder engagement and facilitationChange leadership and continuous improvementLeadership Competencies
Builds people and cultureCultivates open communicationDemonstrates personal leadershipNavigates and leads through complexity and changeShapes the future
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