Undergraduate and Graduate Assistant

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Department of Sociology at the University of Toronto is consistently the top-ranked sociology department in Canada and one of the best in the world. We are hometo the Centre for Global Social Policy, created in 2013 to support collaborative, international research that speaks to pressing social policy concerns. We have internationally renowned scholars with excellent track records for securing research funding,producing outstanding sociological research, and extensively mentoring our graduate students. Our collegial atmosphere encourages innovation and rigour in teaching and research.

Your opportunity:

Reporting tothe Department Manager, the incumbent provides administrative program and student support for the Undergraduate and Graduate Offices. The Undergraduate and Graduate Assistant will respond to student enquiries; support the administration of undergraduate and graduate programs including: updating program web pages, assisting at recruitment events, sending information to students and faculty, supporting application processing, and setting up exams; preparing letters, forms, spreadsheets, and posting information; complete filing and other administrative tasks.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries from undergraduate and graduate students
• Providing detailed information to students on program and/or course requirements
• Checking completeness of applications
• Obtaining course information and materials from instructors
• Liaising with stakeholders to coordinate space and resource requirements
• Providing routine information on programs and events
• Updating and maintaining records

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two (2) years’ relevant experience in a post-secondary or similar environment providing academic program and process information, administrative support, and other assistance to students, faculty, and visitors.
• Experience providing administrative support for undergraduate and/or graduate programs.
• Experience with the University of Toronto’s graduate degree guidelines including program progress, candidacy and degree time limits, thesis defence, fees and funding, registration and student support.
• Experience providing administrative support for a structured academic process, such as the graduate admissions process.
• Experience with generating and extracting reports to produce and format documents and spreadsheets.
• Experience with taking minutes for meetings.
• Experience using survey creation tools.
• Strong organizational skills to coordinate logistics of meetings and events.
• Demonstrated skills with student information systems (such as, ROSI, ROSI Express, Degree Explorer).
• Intermediate skills in Microsoft 365 (e.g. Word and Excel required. PowerBI is an asset).
• Excellent verbal and written communication, problem-solving, and time-management skills.
• Customer service-focused and responsive to provide timely solutions for varied enquiries.

Assets (Nonessential):

• Demonstrated experience updating documents and brochures is an asset.
• Demonstrated knowledge of CUPE Local 3902 Unit 1 and Unit 3, undergraduate and graduate program procedures is an asset.
• Demonstrated skills with web page editing (e.g. CMS, WordPress, Drupal) is an asset.

To be successful in this role you will be:

• Accountable
• Organized
• Proactive
• Problem solver
• Resourceful
• Team player

Closing Date: 09/29/2026, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $63,963. with an annual step progression to a maximum of $81,797. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.