Join Our Talent Community! Financial Services Associate - Contact Centre

Looking to grow your career in financial services?

At Meridian, we’re always on the lookout for passionate, driven individuals to join our Contact Centre Sales & Lending Team. This is a posting for future opportunities, a chance to join our talent community and be first in line when new roles open up.

About the Role

As a Financial Services Associate, you’ll play a key role in helping our Members achieve their financial goals. You’ll provide tailored advice and promote Meridian’s full suite of products and services while building strong, lasting relationships.

What You’ll Do

• Offer personalized credit and investment advice, even for complex needs
• Identify opportunities to deepen Member relationships
• Use virtual platforms to deliver exceptional service
• Collaborate with teammates and cross‑functional partners
• Meet and exceed individual and team‑based business goals

What You Bring

• 3+ years of experience in financial services with a strong sales track record
• Post‑secondary education
• Strong communication, time management, and tech skills
• Flexibility to work rotating shifts (Mon–Fri 8am–8pm, Sat 8am–4pm)
• A passion for helping others and a desire to grow your career

Desired Skills & Attributes

We see talent as a catalyst for sustainable growth, community impact, and future‑readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, asking more questions, exploring more options. Continuously learn and grow.

Where You’ll Work

This hybrid role is based at 531 Lake St, St. Catharines, ON, with the flexibility to work from your home office (within Ontario).

Salary Range

CAD $58,000 – $62,000 annually. Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

What's in it for you?

• Paid vacation time, and other time off
• Employer‑paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credit and more
• Tuition reimbursement program
• Unique rewards and recognition program

Equal Employment Opportunity

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.