Junior Salesforce Administrator

Junior Salesforce Administrator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary
A Brief Overview
Do you want to play a part in the digital transformation of one of Canada's most prestigious universities? If exploring new cloud platform technologies and learning new skills sounds exciting to you, then we would love to hear from you about this role.

The Information Technology Services (IT Services) department is looking for an IT professional to take a leading role in administering and developing Salesforce and related technologies as part of the Enterprise CRM Program. You will be responsible for innovative design to meet a variety of institutional needs focusing on out-of-the-box configuration, administration and operations.

The Junior Salesforce Administrator will coordinate with internal and external institutional and technical subject matter experts to transform requirements into key capabilities within the Enterprise CRM ecosystem. The role is essential to the success of the CRM (Constituent Relationship Management) program and will receive on-the-job training on Salesforce, MS Power Platform, Power BI and other related technologies.

This position installs, codes, tests, debugs, updates, and maintains software applications. This position assists with the resolution of routine application design and maintenance problems. This position assesses, monitors, and reports on the level of application security, availability, and performance, and prepares documentation for system configuration records maintenance. This position also provides software troubleshooting and technical support to end users.

If you are a detailed oriented person who easily adapts to change and is excited to build new capabilities with leading edge technologies, apply today!

Job Description
What you will do
• Installs, codes, tests, debugs, updates, and maintains software applications.
• Resolves routine application design and maintenance problems.
• Assesses, monitors, and reports on the level of application security, availability, and performance.
• Analyses and revises system logic.
• Prepares and/or updates systems configuration documentation.
• Prepares and/or updates training documentation.
• Provides software troubleshooting and technical support to end users.
• Prepares automations including reporting.
• Participates in incident responses.
• Other duties as required in the support of the department and/or unit.

Required Education
• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience
• More than 2 years and up to and including 3 years of experience.
• Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at View email address on clients.njoyn.com .