Hr Advisor

As a SeniorHR & Employment Relations Advisor, you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.Work environment: 5 days in office, Downtown Toronto off King and Union stationWorking hours: 8:00am - 8:30pm EST and must be flexible to work any scheduled shift within these operating hours to support business needsKey Responsibilities
Expert Advisory:
Deliver solution-focused HR and employment law advice via phone and virtual consultations. Manage complex cases including performance management, workplace harassment investigations, and terminations.Case Ownership:
Independently manage high-risk files from initial inquiry to final resolution, ensuring a high standard of client care and professional judgment.Strategic Retention:
Support client retention by identifying business needs and positioning company products and services as essential tools for risk mitigation and compliance.Business Development:
Recognize opportunities to upsell value-added services such as customized documentation, health and safety support, and enhanced advisory packages.Documentation:
Draft and refine employment-related documents in accordance with internal quality standards and provincial/federal legislative requirements.Resource Management:
Direct clients toward digital knowledge-base tools to reinforce professional advice and promote HR best practices.Compliance & Privacy:
Maintain strict confidentiality and adhere to internal data protection policies and relevant privacy legislation.Records Management:
Document all interactions and advice within Salesforce with high accuracy and detail to ensure audit readiness.Performance Excellence:
Meet or exceed KPIs and Service Level Agreements (SLAs) by managing high call volumes while prioritizing first-call resolution.Reputation Management:
Actively solicit client feedback to support continuous service improvement and maintain the organization's online reputation.Cross-Functional Collaboration:
Partner with software support, legal, sales, and documentation teams to provide a seamless end-to-end client experience.Trend Analysis:
Identify emerging risks or recurring issues within the client base and share insights with leadership to improve internal processes.Subject Matter Expertise:
Maintain advanced knowledge of employment legislation and act as a resource for the broader advisory team.Knowledge Development:
Contribute to the creation of training materials, legislative updates, webinars, and internal communications.Mentorship:
Provide guidance to junior advisors on complex case interpretation and best-practice standards.Qualifications & Requirements
Certification:
CHRP designation (or provincial equivalent) required;
candidates actively pursuing certification will be considered.Resilience:
Proven ability to thrive under pressure in a fast-paced, target-driven environment.Communication:
Exceptional verbal and written communication skills with a dedicated focus on customer service.Organization:
Strong multi-tasking skills with the ability to organize a heavy workload efficiently.Professionalism:
A self-motivated starter who works well independently but also motivates colleagues in a collaborative setting.Experience:
Previous experience in a KPI-driven environment is highly desirable, ideally within a shared service center or client-facing consultancy.Commercial Acumen:
Strong problem-solving skills with a mindset geared toward providing practical, commercially viable HR solutions.Technical Proficiency:
Comfortable using CRM systems (Salesforce) and digital tools to manage data and client interactions.Growth Mindset:
A commitment to ongoing professional development and staying current with evolving HR legislation.Perks and Benefits
DayoffonyourbirthdayEnhancedBenefitswithHealthandDentalCoverageWeofferaRegisteredRetirementSavingsPlan(RRSP)MatchingProgramDowntownLocationVacationDaysincreaseafter2and5years'service52513CNINDCAN
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