Inter/Sr. Business Analyst - Retail Payments & Fraud

Inter/Sr. Business Analyst – Retail Payments & Fraud

Position Description
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any time. 

Your future duties and responsibilities
Lead business analysis activities for Retail Payments and Fraud initiatives.
Gather, analyze, and document business, functional, and system requirements.
Translate business needs into clear, detailed, and technology-ready requirements.
Facilitate workshops and collaborate with Product Owners, Business Sponsors, Technology, QA, and Operations teams.
Create and maintain user stories, acceptance criteria, business rules, process flows, and data requirements.
Ensure requirements are complete, testable, and aligned with business objectives.
Manage requirement changes, dependencies, risks, and impacts throughout the project lifecycle.
Support solution design and provide clarification to development teams during implementation.
Partner with QA teams on test scenarios, test cases, defect triage, and test coverage reviews.
Support UAT, business validation, production readiness, and post-implementation activities.
Effectively manage multiple stakeholders and priorities in a fast-paced environment.

Required qualifications to be successful in this role
Must-Have Skills:

Min 5+ years of strong Business Analyst experience within Banking, Payments, Fraud, or Financial Services
Solid understanding of Retail Payments, Fraud Detection, Fraud Prevention, Transaction Monitoring, and Payment Operations
Experience gathering, analyzing, and documenting business/system requirements
Strong requirements writing skills (user stories, acceptance criteria, business rules)
Experience working with Product Owners, Business Sponsors, Developers, QA, and Operations teams
Strong stakeholder management, communication, and problem-solving skills
Experience working in Agile, Waterfall, or Hybrid environments

Preferred Skills:

Experience with payment platforms, fraud systems, case management tools, or rules engines
Knowledge of digital payments, card payments, ACH/EFT, wires, bill payments, account transfers, or real-time payments
Experience with JIRA, Confluence, Azure DevOps, Visio, Lucidchart, Excel, and/or SQL
Familiarity with APIs, data mapping, system integrations, and reporting
Key Competencies
Lead BA mindset
Strong stakeholder management
Detail-oriented with ability to identify gaps and edge cases
Strong ownership and accountability
Ability to manage ambiguity and multiple priorities
Strong QA/UAT support experience
Fast learner and adaptable

Priority: Candidates with Banking/Financial Services experience and strong Retail Payments + Fraud domain knowledge.

*CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000–$115,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.