Mental Health Care Navigator Canada

Support global members through mental health care coordination using clinical judgment, active listening, and written communication. Work Sunday through Thursday evenings.

Spring Health seeks a Care Navigator or Support Coordinator with a master’s degree and Canadian credentials. You will support members worldwide through phone, chat, and email while coordinating personalized mental health services. The work includes assessments, referrals, crisis support, documentation, and technical problem-solving.

Key Responsibilities:

• Respond to members through phone, chat, and email
• Coordinate sign-ups, appointments, intake information, and service explanations
• Assess clinical needs and refer members to appropriate care
• Provide crisis support, triage, safety planning, and follow-up
• Document interactions in English and coordinate internal issue resolution

Requirements:

• Master’s degree and appropriate Canadian professional credentials
• At least two years of clinical experience after licensure
• Excellent written and verbal English communication
• Comfort using multiple computer platforms and learning systems
• Availability for Sunday through Thursday, 4:30 PM to 1:00 AM ET

Bring clinical assessment, crisis support, and care coordination expertise to Spring Health’s global mental health members.