Director, Engagement Financial Management Products and Support

Job Type: Permanent
Work Model: Hybrid
Reference code: 133695
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Lead the strategy and execution of Pricing, Forecasting and Engagement Financial transaction initiatives as a trusted expert in a fast-paced, high-impact environment.

What will your typical day look like?

Reporting to the Business Integration Services (BIS) Leader in Central Business Services (CBS), you lead teams responsible for products, processes and transactional support focused on enabling effective client engagement financial management within Deloitte's opportunity to engagement (O2E) solution. These teams include the Pricing Tool Application (PT App), Engagement Forecasting tools, SWIFT Client to Cash, WCM Billing Support for A&A and Tax and Advisory WBS Opening. As a senior leader in BIS, you will partner with key stakeholders across the Businesses, Enabling Areas, BIS and the global network to shape priorities, identify risks, influence investment decisions, drive transformation initiatives and deliver measurable business outcomes.

Key Responsibilities

• Serve as the solution lead across engagement financial management products, processes and transactional services driving strategy, leading initiatives and overseeing the teams to advance, sustain and deliver integrated solutions as part of a cohesive Canadian O2E solution
• Enable and influence collaboration and partnership across your teams, BIS leaders, and local and global O2E stakeholders, as well as cross-functional delivery teams, to understand evolving business needs and risks, define solution strategies and priorities, and drive aligned execution that delivers measurable business outcomes and a high-quality client experience
• Oversee your team's performance and outcomes, ensuring alignment to CBS and BIS operating standards, objectives, priorities and budgets
  • Define and manage an integrated product and service roadmap across engagement financial management, prioritizing each team's delivery of operational and advancement activities in a coordinated, impactful manner
  • Operationalize team performance metrics, targets and monitoring mechanisms to drive accountability, track outcomes, inform decisions and address concerns
• Lead governance forums and working sessions with engagement financial management business leaders and stakeholders to gather insight on system, process and service concerns within engagement financial management, to align on priorities for sustainment and optimization and drive solution adoption
• Set direction and drive execution of initiatives, defining scope, approach and delivery in partnership across BIS and with DT-CA, and other Canadian and global stakeholders
• Represent Canada's interests on local and global committees and forums to influence global engagement financial management solution strategies, investment decisions and delivery outcomes in alignment with Canadian O2E priorities
• Provide direction and oversight on global change requests to support issue resolution and ongoing product enhancement
• Act as a recognized subject matter expert for PT App, Engagement Forecasting, SWIFT CTC, WCM billing and engagement financial management concepts providing strategic guidance, best practices oversight, and end-to-end process leadership
• Contribute to the success of BIS as a member of the leadership team by working collaboratively, proactively addressing issues and risks, developing and implementing mitigation strategies, delivering projects, mentoring team members, aligning team capacity to delivery needs, and ensuring consistent, cohesive, and effective design and support across the O2E solution

About the team

You'll be a senior leader in the newly formed Business Integration Services (BIS) team within Central Business Services (CBS), a collaborative group dedicated to driving O2E operational excellence across Deloitte Canada. Our team values innovation, continuous improvement, and knowledge sharing, creating a supportive environment where every member's contribution is recognized. Working alongside diverse stakeholders, you'll help deliver impactful solutions to complex business challenges, while being empowered to grow professionally and make a meaningful impact.

Enough about us, let's talk about you

• You bring the following must-have skills and experience:
• Minimum 10+ years of experience across enterprise transformation, implementations and operational support of cloud platforms (i.e. Salesforce, SAP, etc.)
• Deep functional and technical expertise at the global and local level of Deloitte's systems and productswith advanced knowledge of the Pricing Tool Application, SWIFT Client to Cash Applications, and WBS Financial Management concepts and support operations
• Proven experience across Canadian O2E teams and processes (Client and Opportunity Mgmt, Pricing, Contracting, WBS Opening, Engagement Financial Mgmt, etc.)
• Deep expertise in the firm's client pricing models and engagement financial constructs (e.g. Fixed fee, resource-based, milestone billing, alternative delivery models, contingent fees, etc.) and in the firm's engagement financial management practices and concepts (e.g. SWIFT revenue recognition, WIP management, engagement contribution, DSO, etc.)
• Demonstrated experience managing multi-stream, cross-functional delivery teams
• Skills and experience in business process integration and optimization
• Experience with product ownership and delivery within a SAFe environment
• Excellent stakeholder management and communication skills with a proven track record of building relationships and establishing trust with individuals at all levels
• Familiarity with change management and adoption principles
• Ability to manage multiple priorities in a fast-paced environment
• Bachelor's degree in Business or a related field (advanced degree preferred)

Nice to Have:

• Project Management certification (e.g., PMP)
• Bilingual in English and French

Total Rewards

The salary range for this position is $140,000 - $260,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at View email address on onjobcentre.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or View email address on onjobcentre.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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