Product Manager

About Zaya:

Zaya Care is a venture-backed startup on a mission to establish a new standard of preventive and restorative health. Independent specialty practices are where patients actually get better, yet they've always been underserved by the system built around them. Zaya changes that by giving practices the infrastructure to focus on care while we handle everything else, building toward a world where preventive and restorative care is coordinated, measurable, and accessible.

At Zaya, our team is action-oriented, egoless, and highly communicative, with a deep commitment to our mission and our customers. We’re a small team, and each of us plays a significant role. Everything you do will have an impact on the company.

About the role:

As a Product Manager at Zaya, you'll own the product that powers our managed service, from the workflows practices experience to the internal tooling that makes our operations run. Because much of what we deliver is a managed service, the product includes people and processes just as much as software. You'll work closely with leadership and cross-functional teams (RCM, operations, sales, customer support) to translate business needs and user pain points into a strategic product roadmap, then partner with engineering to bring those plans to life.

What you’ll do:

• Own the product roadmap and partner with engineering to ship features that improve the practice experience and power internal operations
• Conduct customer interviews and synthesize user research into clear product requirements
• Translate inputs from RCM, operations, sales, and support into prioritized initiatives
• Define use cases, edge cases, and success metrics for every feature you ship
• Communicate the why behind product decisions to internal teams and external partners
• Partner with leadership on the company's highest-priority product bets, from ideation through launch
• Own outcomes, not just deliverables, across the full product lifecycle

About you:

• 3+ years of experience in a high-performance environment such as investment banking, management consulting, a public tech company, or a venture-backed startup
• You've worked in the digital health space, ideally in revenue cycle management or insurance operations, for at least 1 year
• 0 to 1: You have experience building products from scratch and find working at startups rewarding
• Bias toward action: You confidently make decisions on what to prioritize, using qualitative and quantitative inputs to pursue company goals, knowing there will always be trade-offs
• Strong communication skills: You can convey complex ideas clearly, both internally to your team and externally to customers
• Detail-oriented: You think critically about use cases, edge cases, and interdependencies across your work
• Customer-first: You seek to understand customer pain points and have experience organizing and conducting customer interviews
• Bias toward execution: You proactively unblock yourself and can dive into the messiest problems and come out with a clear path forward
• Authorized to work in Canada and based in Toronto, ON

Benefits and compensation:

• Competitive salary, equity and growth opportunities
• Remote-first with in-person meetups and paid travel to NYC for company onsites
• Unlimited PTO and a company-wide winter holiday week
• Early-stage impact: join at Seed and help shape the company from the ground up

Our values:

• Move with urgency and focus: We act quickly and prioritize what matters most. Speed is important, but never at the cost of clarity or impact.
• Own the outcome, start to finish: You are accountable for delivering results. If something’s off track, raise it early and drive it to resolution.
• Be the expert in your craft: Strive to deeply understand your domain. Aim to be the person others turn to for insight, execution, and leadership.
• Work as one aligned team: We collaborate closely, communicate openly, and support each other. Success is shared, not siloed.
• Feedback fuels excellence: If something’s unclear, off-track, or going well - say it early and with care. We name issues before they fester, assume good intent, and stay open when feedback comes our way. It’s how we grow, improve and build a culture of trust.
• Build for continuity: Set up your work so the team can succeed even if you're out. Strong systems don’t rely on one person. They create long-term clarity, consistency, and impact.

Equal Opportunity Employment Notice

Zaya Care is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.