Client Retention Account Manager
Blacksmith Agency
Protect client relationships and renewals at Blacksmith Agency while identifying expansion opportunities across a recurring digital agency book. Work remotely from the USA or Canada.
This full-time Account Manager owns established accounts for a remote agency providing paid media, SEO, CRO, and web. You will keep clients, grow them, and recognize early signs of account drift. Success includes a seven-figure annual quota covering retention and upsells.
Key Responsibilities:
- Monitor account health and identify early warning signs
- Protect recurring client retention and manage renewals
- Discover next-project opportunities within existing accounts
- Sell upsells and account expansion work
- Align strategists and delivery teams around client communication
Requirements:
- Required account management experience at a marketing agency
- Experience in digital, creative, or advertising agency environments
- Demonstrated success keeping clients and selling more work
- Ability to explain performance numbers clearly
- Confidence carrying a seven-figure annual quota
Use client retention, renewal management, and expansion-selling experience to grow Blacksmith Agency’s established recurring accounts.
#J-18808-LjbffrVacancy posted 9 hours ago
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