Channel Account Manager

Job Responsibility: Channel Account Manager

Location: CAN/USA | Remote Department: Sales | Channel Reports To: Doug Sutter, Director of Channel Sales Type: Permanent | Full-Time About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald's and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We've been recognized by Deloitte's Fast 50 and Fast 500, Business Intelligence Group, and as one of Ottawa's Best Places to Work. And we're just getting started!

The Role

We're expanding our Channel team and looking for a Channel Account Manager who will own and grow our partner ecosystem. In this role, you'll manage relationships with key channel partners—such as distributors, VARs, MSPs, and integrators—to drive new customer acquisition and revenue. You'll empower partners with the right tools, training, and joint go-to-market efforts, collaborate closely with our Sales, Marketing, and Product teams, and represent Solink at key industry events.

What You'll Do

• Own and Expand Channel Relationships: Manage a portfolio of distributors, VARs, MSPs, and integrators. Cultivate long-term partnerships by understanding partner needs, delivering continuous value, and driving engagement across different stakeholder levels—from executive sponsors to frontline sellers.

• Drive Net-New Business through Channel: Activate and enable partners to generate leads and close deals. Leverage deal registration processes, support co-selling, and champion Solink's value proposition to accelerate customer acquisition.

• Develop Joint Go-to-Market Strategies: Build and execute channel-specific GTM plans, including co-branded campaigns, product positioning, and competitive playbooks. Collaborate with Marketing on scalable partner enablement assets.

• Deliver World-Class Partner Enablement: Design and lead partner onboarding, certification, and training programs. Provide access to sales tools, collateral, and product updates that empower partners to effectively sell Solink.

• Forecast, Track, and Report Performance: Monitor partner pipeline health, forecast accuracy, and revenue attainment. Use CRM and PRM tools to generate insights and share performance updates with internal stakeholders.

• Scale and Optimize the Channel Program: Contribute to key initiatives such as launching a tiered partner program, developing new onboarding frameworks, and driving regional expansion. Play a key role in shaping the next phase of Solink's channel growth.

What You Bring

• Experienced Channel Sales Professional: You have 3-5+ years of experience in channel sales, partner management, or alliances roles, preferably in physical security, SaaS, or networking. You've successfully managed and grown a book of channel partners like VARs, MSPs, or distributors.

• Strategic Thinker with Tactical Execution: You understand how to build and execute channel strategies, tier partners effectively, and align joint go-to-market plans. You balance high-level strategy with hands-on work to hit your numbers.

• Relationship Builder & Influencer: You are a natural connector with strong interpersonal skills. You build trust and mindshare with partners, motivate them to prioritize your product, and know how to navigate complex partner ecosystems.

• Strong Communicator & Presenter: Whether delivering training, presenting at a QBR, or pitching a co-sell plan, you are clear, persuasive, and audience-focused—both in writing and in person.

• Data-Driven & Process-Oriented: You're fluent in pipeline management, forecasting, and performance tracking in CRMs like Salesforce or HubSpot. You use data to identify gaps and opportunities.

Security Requirements

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian or American Citizen, or eligible to work in Canada or the United States.

• Be willing to comply with Solink's own security policies and standards.

Our Values

We do things the Solink way:

• Act with URGENCY - Our customers move fast, so we do too.

• Deliver with QUALITY - We sweat the details and hold a high bar.

• Win with TEAM - No egos. Just outcomes, built together.

• Lead with TRUST - We earn it through clarity, consistency, and care.

These aren't just words—they shape how we hire, lead, and grow.

Why Solink?

We're not just building tech - we're building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we're upfront about what's required.

• Meaningful equity: Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need.

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture: Clear expectations, honest feedback, and no politics.

• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here's a general idea of what to expect:

• Intro call with our Talent Team (30-45 minutes)

• Interview with Director of Channel Sales (45-60 minutes)

• Practical Assessment Interview with CRO (~60 minutes)

• Offer & onboarding

Please note: this is not always accurate and is subject to change at any point in the recruitment process. How to Apply

Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you'd help move Solink forward.

Solink is an Equal Opportunity Employer. We're committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.