Ophthalmic Registration Clerk (Ottawa Ophthalmology Eye Clinic, on-site)

Position Type: Full-time

Department: Clinic Solutions, Ophthalmology Eye Clinic

Work Location: 3755 Riverside Road, Ottawa, ON

Work Hours: Mon-Fri, Standard Clinic Hours

Work Arrangement: On-site

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity

Reporting to the clinic manager the incumbent is responsible for providing administrative and clerical support. The position requires a high level of professionalism, attention to detail, strong work ethic, and the ability to work well under pressure in a high-volume clinical practice. The incumbent will work closely with other healthcare professionals, including but not limited to; physicians, nurses and ophthalmic technicians to provide high quality care to all patients.

A Day in the Life (What you will do here):

• Strong multi-tasking and organizational skills
• Ability to thrive in a fast-paced environment
• Superior communication skills, particularly verbal, with excellent “bedside manner”, professionalism, and active listening
• Knowledge of EMRs and MS Office suite of applications
• Very organized, with attention to detail
• Experience with a number of diagnostic tools such as IOLMaster and tests, including topography, refraction, slit lamp examination, lensometry, auto-refraction, visual acuity, fundus photography, tonometry, OCT testing of the retina, biometry, orb scan, lens star, iTrace.
• Patience, approachability and calm demeanor
• Ability to manage patient expectations and concerns
• Assist with other duties as assigned by the manager

What you need to ensure you are set up for success:

• Bachelor’s degree in healthcare administration or a related field, or equivalent relevant experience.
• 1-3 years of clinical assistant/clerk experience.
• Effective communicator with strong written and verbal communication skills.
• High attention to detail and ability to manage confidential information.
• Comfortable working in a fast-paced, evolving environment.
• Familiarity with the pharmaceutical or Ophthalmology industry.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program
• The anticipated hourly rate, hiring range for this role is $21 to $23 hourly. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.