Full Time Room Attendant

The Sternwheeler Hotel & Conference Centre is owned by Holloway Lodging Corporation

an equal opportunity employer, is one of Canada’s largest lodging companies and our goal is to be one of North America's top-performing lodging companies. Holloway hotels operate under internationally recognized brands such as Travelodge®, Super 8®, Holiday Inn®, DoubleTree by Hilton®, Best Western®, Days Inn® Quality Inn and Suites ®.

STAFF RESPONSIBILITIES

• To adhere to all matters relating to hygiene, health, safety and emergency procedures as laid down by law and by company
• To carry out any reasonable request.
• To provide exceptional customer service with positive addressing of guest concerns/complaints in line with company
• To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company
• To be committed to achievement of the company, property and department Mission
• To be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall
• To assist with team member orientation/training within the department as required by company
• To maintain standards of punctuality, uniform /dress code as appropriate to position and personal hygiene as required by property and company
• To be aware of and comply with company and house
• To contribute to energy conservation and ensure safe usage/storage of all materials/equipment/chemicals as per manufacturers’
• To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the
• To assist with cleaning duties in order to maintain a clean and well-organized work area in line with property
• To adhere to the Property Crisis Communication Plan to ensure that inquiries from the media are responded to by the nominated spokesperson in line with company
• To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the position following procedures laid down by company

MAIN DUTIES

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Adhere to cleaning procedures and instructions for use of cleaning agents.
3. Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
4. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
5. Push and pull vacuum throughout entire room and empty trash.
6. Replenish amenities, linens, and supplies in guest room.
7. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
8. Clean rooms, storage areas and corridors as allocated achieving standards of cleanliness and presentation as per company policy.
9. Ensure guest supplies and promotional material in bedrooms and bathrooms are replenished achieving the correct standards for the room type.
10. Report lost and found following procedures
11. Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
12. Use and clean equipment with care reporting any defective equipment
13. Carry out opening and closing procedures while ensuring accurate completion of any reports.
14. Carry out deep cleaning duties as allocated by the Supervisor on duty.
15. Use linen and terry in an efficient and cost-effective manner while ensuring corridors are free from dirty linen/terry
16. To report all maintenance faults
17. Comply with attendance rules and be available to work on a regular basis.
18. Perform any other job related duties as assigned.