Operations Manager

Dome Productions is North America’s leading production and transmission facilities provider, Dome is unique in its business approach and sets itself apart from others with its integration of primary business units of Mobile Production, Host Broadcaster and Media Services, and Transmission services all under its corporate umbrella. Dome Productions’ resume includes work with major worldwide broadcasters, leagues, production companies, government parties and other content creators, with a major emphasis on sports, eSports, and entertainment. 

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

Join us. You belong at Dome Productions’

Summary

The Operations Manager – Production Events is a people-focused leadership role responsible for the end-to-end management of freelance technicians and independent contractors supporting Dome Productions’ live event operations. This position is ideal for an HR professional who thrives in a dynamic, fast-paced environment and is passionate about workforce planning, talent development, freelancer engagement, and organizational effectiveness. You will play a key role in shaping a positive, inclusive freelance experience while aligning workforce strategies with business growth.

Key Responsibilities

Talent Acquisition & Workforce Planning

• Lead full-cycle recruitment of freelance event production labour across North America
• Build and sustain a qualified freelance talent pipeline
• Forecast labour demand and support workforce planning strategies
• Ensure equitable, values-driven hiring practices
• Oversee recruitment, evaluation, training, assignment, and supervision of freelancers

Onboarding, Development & Retention

• Design onboarding processes including deal memos, expectations, and policies
• Identify skill gaps and implement targeted training programs
• Develop engagement, retention, and career progression initiatives
• Support succession planning and identify high-potential talent

Employee Relations & Culture

• Act as primary contact for freelancer relations and conflict resolution
• Foster inclusive, respectful workplace culture
• Ensure fair and consistent application of policies

Performance Management

• Establish and oversee performance evaluation processes
• Provide coaching, feedback, and development support
• Address performance issues and implement improvement plans

Compensation, Payroll & Compliance

• Oversee fair and competitive contractor compensation frameworks
• Review and approve payroll, invoices, and expenses
• Ensure compliance with policies, agreements, and regulations
• Partner on travel guidelines and cost control

Strategic HR Partnership

• Collaborate with leadership on workforce strategies
• Support change management and organizational effectiveness initiatives
• Contribute to budgeting, forecasting, and resource allocation

Collaboration & Stakeholder Engagement

• Partner with Scheduling, Production, and Technical teams
• Build strong internal and freelance community relationships
• Travel across Canada as required 

Critical Qualifications

• 5+ years in HR, talent management, or workforce operations
• Strong employee relations, recruitment, and performance management experience
• Experience with freelance/contingent workforce (preferred)
• Broadcast or production knowledge (preferred)
• Excellent interpersonal and conflict resolution skills
• Strong organizational and decision-making ability
• Ability to manage multiple priorities in fast-paced environments
• High accountability and sound judgment
• Collaborative leadership style
• Bilingualism is an asset
• Flexible hours and willingness to travel 

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management
Job Status:  Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 07/22/2026

Total earning range: $81,600 - $122.400.  The advertised salary range may vary slightly as it is based on the company’s current salary structure, which may be revised by the company, from time to time, at its sole discretion. The agreed upon salary may also vary from the advertised salary ranges depending on several factors, such as the candidate’s qualifications, experience and internal equity​

The salary range above includes an Annual Incentive Plan objective which represent 7.5% of your Base Salary based on the achievement of individual and corporate objectives; The Annual Achievement Incentive Plan (“AIP”) payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The AIP payment is conditional upon meeting all of the AIP’s eligibility requirements. The AIP is subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies. 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Dome office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Dome offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Dome team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Dome, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Dome is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  Voir email sur jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.