Product Builder, Learning & Operations

About ClutchClutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Customers can sell their car instantly online using our ML-driven pricing model, or browse thousands of cars to buy, all from the comfort of their home. Named three years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and is backed by world-class investors including Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90.
About The TeamClutch is an operations-heavy business. Every vehicle moves through a complex lifecycle before reaching a customer: pickup, inspection, reconditioning, detailing, photography, movement between facilities, preparation for sale, and delivery. Hundreds of employees make that happen every day, and nearly all of them use software we build. We’re looking for a Product Builder focused on
learning and frontline operations
— someone who can build products that help our teams learn faster, perform better, and become exceptional at their jobs. The goal isn’t to build a traditional LMS. It’s to make the software people already use an increasingly powerful tool for training, feedback, progression, and mastery.
What you’ll do
Own learning and training problems end-to-end, from understanding the job through designing, building, launching, and improving the solution
Spend time with frontline teams to understand how they work, where people struggle, and what separates good performance from great performance
Build learning directly into Clutch’s internal tools and operational workflows
Create onboarding, training, certification, and feedback experiences that help employees become proficient faster
Use gamification thoughtfully to motivate progress, mastery, consistency, and engagement
Explore simulations, challenges, scoring, progression systems, AI coaching, and other ways to make learning more effective
Measure whether what you build actually improves performance, quality, productivity, and time-to-proficiency
Work across product, design, engineering, data, and operations rather than handing work from one function to another
Ship quickly, observe how people use what you’ve built, and continuously iterate
Minimum Requirements
6+ years of experience building digital products, learning products, educational products, or similarly user-facing systems
Strong product sense and an ability to identify the underlying problem rather than simply building what was requested
A genuine passion for education, learning, training, and how people develop mastery
Strong UX instincts and a high bar for simple, intuitive, engaging experiences
Experience designing products that drive repeated use, motivation, or behavioural change
Comfort working directly with frontline users and learning how their jobs actually work
Comfort using AI-assisted or agentic tools to build software, or a strong desire to become highly proficient with them
Willingness to work outside the traditional boundaries of your discipline
Ability to measure whether a product actually changed behaviour or improved outcomes
Preferred Qualifications
Experience in edtech, education, learning technology, or training products
Experience building gamified or highly engaging consumer products
Experience at companies such as Duolingo, Khan Academy, Quizlet, Codecademy, Brilliant, or similar
Experience building onboarding, certification, coaching, or performance-management products
Experience building internal tools or software for operationally complex businesses
Experience working at a startup, either as an early employee or founder
Evidence of having taught yourself skills outside your formal discipline
You WILL NOT enjoy this role if
You think training primarily means creating courses, documentation, or slide decks
You want your responsibilities to stay strictly within product, design, education, or engineering
You prefer handing work off once your part is complete
You don’t enjoy spending time with frontline users
You value engagement without asking whether people are actually learning
You use gamification as decoration rather than as a tool for motivation and mastery
You prefer firm processes over adaptive ones
You don’t like being scrappy
You don’t like small, agile teams
Why you’ll love it at Clutch
Autonomy & ownership — own meaningful problems from beginning to end
Real-world impact — improve how hundreds of frontline employees learn and work
A unique design space — combine product, learning, gamification, AI, and operations
Fast feedback loops — put working software in front of users and improve it quickly
Competitive compensation and equity incentives
Generous time off program
Health & dental benefits
Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email View email address on ca.hrm.tc.
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