Director Learning And Development Operations

Lead Canada Life’s learning operations foundation through portfolio governance and enterprise platform strategy across Montreal, Toronto, London, or Winnipeg. Build consistency, focus, and scale for enterprise learning services.As Director, Learning and Development Operations, you will translate strategy into operating plans, decision rights, and reliable services. You will lead multidisciplinary operations, partner with senior leaders, and connect demand, capacity, technology, data, investment, and vendor decisions. The position requires seven-plus years of progressively responsible experience.Key Responsibilities:
Build the L&D operations strategy, roadmap, and annual operating planOwn intake, triage, routing, service levels, and request visibilityLead portfolio, capacity, prioritization, and resourcing reviewsSet enterprise learning platform strategy, controls, and technology roadmapsEstablish dashboards covering demand, capacity, quality, investment, and impactRequirements:
Seven-plus years in operations, learning, HR, portfolio, or related fieldsExperience leading multidisciplinary teams in complex organizationsStrong financial, commercial, analytical, and influencing skillsExperience managing budgets, forecasts, vendors, contracts, and investment decisionsRelevant university degree or equivalent education and experienceDirect enterprise learning operations, platform strategy, portfolio governance, and measurable service improvement for Canada Life.
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