Manager, Test Centre

Manager, Test Centre

COMPETITION NO. AD26-18

Band 9: $77,550 to $96,939

About Durham College

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including six bachelor’s degrees and 11 apprenticeship programs – to more than 11,000 full-time post-secondary and nearly 3,000 apprenticeship students. In addition, we have more than 16,000 student registrations in professional and part-time learning. More than 120,000 alumni represent the college, both locally and around the world.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

Duties and Responsibilities

The Manager, Test Centre is accountable for the daily management of the College Test Centre operations at it’s Oshawa and Whitby campuses. The Manager is responsible for the day-to-day supervision of part-time and full-time staff, scheduling and management of facilities, liaising with internal and external testing clients, and development and implementation of Test Centre policies. The Manager will ensure the effective use of the Test Centre’s human, physical, and financial resources to ensure that operations and all testing activities run smoothly.

Plans, Organizes and Manages all Test Centre Operations

• Oversees schedules and duties of full-time and part-time Test Centre staff
• Liaises with the Access and Support Centre to ensure that the testing needs of students with exceptionalities are adequately met
• Ensures that the needs of external testing clients are met
• Ensures the effective use of the Test Centre’s financial resources and manages budgets
• Establishes best practices in test and examination accommodations. Develops materials and processes for faculty to ensure timely delivery and appropriately formatted materials and ensures faculty receive orientation materials required for effective accommodations.
• Assists full- and part-time staff with test troubleshooting, and follows up on reports of student complaints or integrity breaches.

Ensures the long-term effectiveness of the Test Centre

• In collaboration with Associate Director, investigates new software, conducting cost/benefit analyses and making recommendations for purchase/implementation as appropriate to continually improve efficiency and cost-effectiveness of the department.
• Monitors and analyses statistical reports to manage utilization of the Test Centres in both Whitby and Oshawa.
• Oversees and manages space and facilities needs to ensure that space is used effectively and efficiently. Works with Facilities on capital projects, if required, to ensure efficient functioning of the Test Centres.
• Seeks out new revenue opportunities by bringing on new external clients for testing.

Responsible for Human Resources Management and Development

• Provides direction and oversight to full-time and part-time staff through effective hiring and training, allocating work assignments, and providing regular feedback.
• Maintains a pool of casual part-time proctors to cover shifts including evenings and weekends.
• Conducts annual performance reviews of direct reports, ensuring job descriptions are up to date.
• Ensures ongoing, relevant professional development of staff.
• Provide support and oversight to the staff and students in SALS as needed for peak times and vacation coverage.

Qualifications

• A minimum of a three-year diploma/degree in Information Management, Business and/or Administrative Studies or equivalent field of study.
• A minimum of five (5) years of work experience in an academic environment, experience in a testing/ assessment environment is preferred.
• Leadership experience in a unionized environment an asset.
• Strong customer service and organizational skills and proven ability to effectively motivate staff, develop/adapt innovative systems, policies, procedures and processes that enhance overall client service in a fast paced, continually changing business environment.
• Excellent analytical and creative problem-solving skills required to resolve a diversity of complex problems on a daily basis.
• Experience working with students with exceptionalities, knowledge of the Ontario Human Rights Code an asset.
• Proven ability to de-escalate student issues and resolve conflict effectively.
• Excellent interpersonal, communication, presentation and conflict management skills to deal tactfully and diplomatically with peers.
• Excellent organizational and administrative skills to provide leadership to subordinate staff in ensuring that specified deadlines are met and determine and adjust priorities in a demanding fast paced environment.
• Advanced computer literacy in a Windows environment utilizing Microsoft Office applications (Word, Excel & Teams) and other applicable departmental computerized systems is required.
• Proven ability to analyse trends and patterns in changing business/client needs and demands and develop/adapt creative, innovative solutions that address complex business problems.
• Demonstrated commitment to equity, diversity and inclusion in all matters related to students, staffing and programming.

Please note this posting is for a new vacancy.

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes at 7:00 p.m. EST on July 14, 2026. Competition number AD26-18.

T:View phone number on ca.workus.org ***email_hidden***

C Wing, Second Floor - 2000 Simcoe St. N. Oshawa, ON

Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.

Land Acknowledgement

Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.