Expert en sinistre (100% TT ou Hybride)

Auto Desk Adjuster 

About the Opportunity

A growing and dynamic claims organization is looking for an experienced Auto Desk Adjuster to join its expanding team.

This is an opportunity to be part of a collaborative and entrepreneurial environment where flexibility, autonomy, and teamwork are highly valued. The organization is currently experiencing strong growth and offers the chance to play a meaningful role in the development of its claims operations.

The successful candidate will manage automobile claims from initial assignment through resolution while delivering a high standard of customer service and maintaining strong relationships with insurers, clients, and partners.

Key Responsibilities

• Handle automobile claims from assignment to final resolution.
• Investigate, assess, negotiate, and settle auto claims in accordance with insurer guidelines and regulatory standards.
• Review coverage, liability, repair estimates, police reports, and supporting documentation.
• Maintain accurate and detailed claim files within Guidewire ClaimCenter.
• Communicate effectively with insureds, third parties, repair facilities, vendors, and other stakeholders.
• Ensure timely follow-ups and proactive file management.
• Deliver professional, empathetic, and solution-oriented customer service.
• Identify and escalate potential fraud or complex claim situations when necessary.
• Contribute positively to a collaborative team environment focused on service excellence.

Requirements & Qualifications

• Active AMF license OR Ontario Adjuster License, or both.
• Minimum 2 years of experience in automobile claims adjusting.
• Strong understanding of auto claims handling practices and workflows.
• Experience using Guidewire ClaimCenter is considered an asset.

Skills & Competencies

• Strong organizational and time-management skills.
• Ability to efficiently manage multiple claims simultaneously.
• Excellent communication skills in English, both verbal and written.
• Bilingualism (English/French) is considered an asset.
• Strong customer service and relationship-building abilities.
• Ability to work independently while remaining highly collaborative.
• Comfortable working in a fast-paced and evolving environment.

Work Environment

• Full-time position.
• Monday to Friday schedule.
• Hybrid or remote flexibility available depending on the candidate profile.
• Supportive, team-oriented, and flexible work culture.
• Opportunity to join a growing organization with long-term development potential.

Compensation & Benefits

• Competitive salary based on experience.
• Comprehensive group insurance program.
• Professional development and training opportunities.
• Flexible work environment focused on results and autonomy.

Strong English communication skills are required, as the majority of the clientele is English-speaking. Bilingualism (English/French) is considered an asset.