Guest Services Lead - Valet

Eminent Valet is actively seeking dedicated and motivated Supervisor to become integral members of our esteemed and accomplished team. As a premier provider in Canada’s valet service industry, Eminent Valet has built a strong reputation for excellence in customer service. We take pride in being one of the nation’s largest and most respected valet companies.

Our operations span numerous major cities across Canada, where we continue to set the standard for quality, reliability, and professionalism. By joining Eminent Valet, you become part of a dynamic organization that values dedication, integrity, and a commitment to exceptional service.

Role Summary

The Supervisor is the on-site shift supervisor responsible for overseeing valet operations during their assigned shift. This role ensures safe, efficient, and professional service delivery by supervising the valet team, managing ramp and driveway flow, and acting as the first point of escalation for operational or guest-related issues. Ramp Captains are accountable for maintaining service standards, safety compliance, and operational control throughout the shift.

Key Responsibilities

• Supervise valet operations and staff during assigned shifts
• Assign roles and manage coverage based on real-time operational needs
• Monitor punctuality, readiness, and professional conduct of the team
• Manage ramp, driveway, and traffic flow to prevent congestion or safety risks
• Oversee guest arrival and departure experience and resolve issues as needed
• Act as the primary escalation point for guest concerns or service breakdowns
• Ensure proper vehicle handling, inspections, and safe driving practices
• Respond to and report incidents, damages, or near-misses according to protocol
• Enforce company policies, site procedures, and service standards
• Communicate shift updates, challenges, and incidents to management

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Requirements

• Previous supervisory experience in valet, hospitality, or operations
• Strong leadership and decision-making skills in a fast-paced environment
• High standards for safety, service quality, and professionalism
• Ability to manage real-time operational challenges calmly and effectively
• Reliability, accountability, and a hands-on leadership approach
• Full-time availability: Thursday to Sunday with rotation shifts (7am to 3pm and 3pm to 11pm)

Benefits

• Competitive pay: $20/hour + performance-based tips (no limit)
• Leadership role with clear operational responsibility
• Training and ongoing management support
• Opportunities for growth within the organization