Service Transition Analyst Genesys Cloud
Miratech Group
Shape Genesys Cloud service transition for a major Canadian bank while working hybrid, with two weekly days in downtown Toronto. Draft operational artifacts and analyze complex contact centre requirements.Miratech seeks a Service Transition Analyst, Contact Centre, to define a target operating model for migration across 39 lines of business. You will gather information, interview operations teams, challenge inconsistencies, and turn workshop outputs into usable documentation. The work includes ServiceNow, ITIL service transition, and readiness analysis.Key Responsibilities:
Draft operating model, RACI, SLA, OLA, and escalation artifactsProduce runbooks for monitoring, access, recovery, and onboardingDevelop ServiceNow catalogs, workflows, mappings, and knowledge articlesMaintain RAID, readiness, decision, gap, and skills registersAssess readiness and track transition activities by releaseRequirements:
Seven or more years in business analysis or service managementFour or more years with enterprise cloud contact centre platformsTwo or more years with Genesys Cloud solutionsHands-on ServiceNow and solid Excel experienceITIL knowledge and enterprise platform go-live experienceApply analytical judgment, Genesys Cloud expertise, and ServiceNow knowledge to deliver contact centre transition readiness for Miratech.
#J-18808-Ljbffr
Draft operating model, RACI, SLA, OLA, and escalation artifactsProduce runbooks for monitoring, access, recovery, and onboardingDevelop ServiceNow catalogs, workflows, mappings, and knowledge articlesMaintain RAID, readiness, decision, gap, and skills registersAssess readiness and track transition activities by releaseRequirements:
Seven or more years in business analysis or service managementFour or more years with enterprise cloud contact centre platformsTwo or more years with Genesys Cloud solutionsHands-on ServiceNow and solid Excel experienceITIL knowledge and enterprise platform go-live experienceApply analytical judgment, Genesys Cloud expertise, and ServiceNow knowledge to deliver contact centre transition readiness for Miratech.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Service Transition Analyst Genesys Cloud in Winnipeg, MB vacancy
- Apply Genesys Cloud and ServiceNow experience to operational readiness for a major bank’s contact centre migration in downtown Toronto.Miratech is seeking a Service Transition Analyst, Contact Centre, for a newly designed cloud platform operating model. Working alongside the...Suggested
Miratech
Winnipeg, MB1 hour ago - ...please visit CIBC.com . What You’ll Be Doing As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting... ...). Follow up and maintain communication throughout the transition with all partners to ensure that clients’ solutions are...SuggestedBank staffRemote work2 days per week
- ...professionals where our culture is informed by our values and commitment to protecting and saving lives. Job Summary The Analyst I, QC Laboratory Services performs GMP compliant testing as required to support Raw Material testing, In-process, Finished Product release &...SuggestedWork at officeImmediate startFlexible hours
- ...front-of-house operations and act as the vital link between our expert technicians and our loyal customers. The Role As the Service Writer/Manager, you are the face of Seven Oaks Transmissions. You aren't just selling "repairs"; you are providing peace of mind for...SuggestedFull timeLocal areaMonday to friday
Seven Oaks Transmissions
Winnipeg, MBa month ago - Configure Genesys Cloud in Toronto while leading functional systems analysis, customer journeys, and omnichannel contact... ...As a Functional Systems Specialist and IT Business Analyst, you will connect operations, customer service teams, technical architects, and vendors. You will...SuggestedContract work
Randstad
Winnipeg, MB1 hour ago - ...Step into a transformative role with Tangerine as a Cloud Engineer. This position focuses on developing secure cloud platforms and automated... ...Responsibilities: Develop and maintain secure cloud platform services Automate provisioning and deployment using Infrastructure as...
- Operating Model and Service Transition Analyst, Contact Centre Full-timeMiratech helps visionaries change the world. We are a global IT services... ...transition for a major Canadian bank's contact centre migration to a cloud platform, spanning 39 lines of business.You will work...InternshipWork at officeRemote workRelocation2 days per week
Miratech Group
Winnipeg, MB1 hour ago - ...providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses,... ...available at POSITION SUMMARY The Customer Service Representative (CSR) will perform all the... .... Request additional reports from Analyst as required. Review/create Contact...RemplacementPermanent employmentFull timeContract workSummer holidayWork at officeImmediate start
- ...New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE... ...development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging...Full timeInternshipImmediate start
- Senior Technical Architect, Genesys Cloud Full-time Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's...Full timeInternshipWork at officeRemote workRelocation2 days per week
Miratech Group
Winnipeg, MB1 hour ago - Use Genesys Cloud expertise to shape contact centre technology at ICBC, working hybrid from North Vancouver, British Columbia.This permanent full-time leadership role centers on designing and optimizing contact centre solutions and associated integrated capabilities. You will...Permanent employmentFull time
ICBC Liaison Working Group
Winnipeg, MB1 hour ago - Lead Genesys Cloud AI consulting for enterprise contact centers, combining platform configuration with technical validation. This is a full-time position.Miratech seeks a Senior Genesys Cloud PS Consultant with practical Genesys Cloud AI experience. You will translate business...Full time
Miratech Group
Winnipeg, MB1 hour ago - Genesys Cloud AI expertise defines this full-time consulting role at Miratech, supporting enterprise contact center solution evaluation and validation. Translate requirements into practical designs.As a Senior Genesys Cloud PS Consultant, you will combine business consulting...Full time
Miratech
Winnipeg, MB1 hour ago - ...mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and... ...teams Work with New Flyer functional teams (engineering, service, operations, finance, legal, aftermarket) to develop solutions for...Full timeInternship
- ...Miratech in Canada is seeking a Senior Genesys Cloud PS Consultant with experience in Genesys AI to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role combines business consulting,...
Miratech
Winnipeg, MB1 hour ago - ...Own cloud infrastructure and CI/CD automation as a Senior DevOps Engineer with Bounteous, supporting secure, scalable, reliable platforms remotely across Canada or Mexico. This contract position requires six-plus years in DevOps, Cloud Engineering, SRE, or Infrastructure...Contract workInternshipRemote work
- Miratech in Brampton, Canada, is seeking a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role combines business consulting...
Miratech
Winnipeg, MB1 hour ago - Miratech seeks a Senior Genesys Cloud PS Consultant to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. You will translate business requirements into practical AI-enabled designs, assess platform...Manual labor
Miratech
Winnipeg, MB1 hour ago - ...looking to add a Senior Business Systems Analyst to our Application Delivery team. You'll play... ...that would match with proposed products/services to address stakeholder needs ~ Contribute... ..., integration, testing deployment with cloud, 3rd party hosted, web based or mobile applications...Full time
- ...principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality,... ...’re invited to be a part of that. Job Summary A Business Analyst (BA) acts as the connector between business needs and technology...Work at office
$54.3k - $81.4k per year
...Permanent Full Time - The Business Analyst plays an important role in advancing our vision to be the best provider of disability... ...options. Rewards and Recognition: Employee recognition programs service milestone celebrations employee discounts and more! Emphasis...Permanent employmentFull timePart timeInternshipFlexible hours- ...Devenez Expert Cloud Data Engineer chez Synechron, en concevant des solutions de données avancées sur AWS et GCP. Participez à l'automatisation et à l'optimisation des pipelines de données. Dans ce rôle, vous appliquerez vos compétences acquises durant plus de six ans pour...
- ...DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and... ...exceeds 25%. Job DescriptionWe are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support...Full timeInternshipRelocation
Miratech
Winnipeg, MB1 hour ago - ...The Production Support Intmd Analyst is a developing professional role. Deals with most problems... ...activities. Quality and timeliness of service provided will affect the effectiveness of... ...firewalls, and connectivity troubleshooting. Cloud Technologies: Knowledge with cloud...Long term contractTemporary work
- ...guests. First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who... ...verbally and in writing High level of proficiency Opera/Opera Cloud DUTIES: To provide a warm, welcoming and friendly...Permanent employmentFull timeApprenticeshipLocal areaFlexible hoursShift work
$75.5k - $125k per year
...We are hiring a Senior IT Business Systems Analyst. This is a hybrid role located in London,... ...solutioning in the Salesforce ecosystem (Sales Cloud, Communities, etc.). A focus on... ...Recognition: Employee recognition programs, service milestone celebrations, employee discounts...Permanent employmentFull timePart timeInternshipFlexible hours- ...ingredient and supplies required for meal preparation . Hire food service staff. Ensure that food and service meet quality control... ...environment for youth. Support for Veterans: Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.) . Support...Hourly payPermanent employmentImmediate startRelocation
- ...Recruitment Details Compensation Analyst Department: Human Resources Services Designated Work Location: 6th floor, 510 Main Street ; Hybrid with designated work location Position Type: Permanent, Full-time Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday...Permanent employmentFull timeTemporary workWork at officeRemote workMonday to fridayFlexible hours
- Avanciers Incorporated is hiring a Salesforce Business Analyst (Financial Services Cloud) for one of our clients. Job Title: Salesforce Business Analyst (Financial Services Cloud)Job Location: Hybrid role in Montreal (2 days/week onsite)Employment Type: ContractDuration:...2 days per week
Avanciers Inc.
Winnipeg, MB1 hour ago $32 per hour
...Job Details COMPANY OPERATING NAME: KM CARE SERVICES INC. BUSINESS ADDRESS: 1021 MCPHILLIPS STREET, WINNIPEG, MANITOBA R2X 2K6 JOB... ...NOC CODE: 72024 – Supervisors, motor transport and other ground transit operators) TERMS OF EMPLOYMENT: PERMANENT FULL-TIME...Hourly payPermanent employmentFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Transition Analyst Genesys Cloud. Be the first to apply!
Related searches