Senior Genesys Cloud Ai Consultant
Miratech Group
Lead Genesys Cloud AI consulting for enterprise contact centers, combining platform configuration with technical validation. This is a full-time position.Miratech seeks a Senior Genesys Cloud PS Consultant with practical Genesys Cloud AI experience. You will translate business requirements into solution designs across knowledge management, agent assistance, interaction summarization, and virtual agents. The work supports evidence-based recommendations for enterprise clients.Key Responsibilities:
Lead discovery workshops with stakeholders and contact center teamsAssess Genesys Cloud AI capabilities and platform limitationsDesign AI-powered contact center solutions and prototypesConfigure, test, and validate Genesys Cloud featuresPresent solution findings, recommendations, risks, and implementation requirementsRequirements:
Seven or more years in enterprise technology or solution consultingHands-on Genesys Cloud CX configuration and implementation experiencePractical experience with Genesys Cloud AI capabilitiesKnowledge of semantic search, summarization, and agent assistanceEligibility for Government of Canada security clearanceApply Genesys Cloud CX expertise, AI knowledge, and stakeholder communication skills to enterprise solution consulting at Miratech.
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Lead discovery workshops with stakeholders and contact center teamsAssess Genesys Cloud AI capabilities and platform limitationsDesign AI-powered contact center solutions and prototypesConfigure, test, and validate Genesys Cloud featuresPresent solution findings, recommendations, risks, and implementation requirementsRequirements:
Seven or more years in enterprise technology or solution consultingHands-on Genesys Cloud CX configuration and implementation experiencePractical experience with Genesys Cloud AI capabilitiesKnowledge of semantic search, summarization, and agent assistanceEligibility for Government of Canada security clearanceApply Genesys Cloud CX expertise, AI knowledge, and stakeholder communication skills to enterprise solution consulting at Miratech.
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Vacancy posted 1 hour ago
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