Scaled SaaS Customer Success Manager
Portside
Use automation and health data as a Customer Success Manager at Portside, working fully remotely across a large mid-market account portfolio.
You will manage customer success through a scaled, digitally led motion. Portside supports aviation organizations with cloud-based software across business aviation, regional airlines, and aircraft leasing and finance. The role combines onboarding, adoption, training, renewals, and expansion with sound escalation judgment.
Key Responsibilities:
- Oversee guided onboarding, handoffs, journeys, and customer milestones
- Maintain success plans and automated quarterly business reviews
- Use usage, engagement, and support data to assess health
- Lead group trainings, webinars, and knowledge-base updates
- Manage renewal, expansion, adoption, advocacy, and escalations
Requirements:
- Five-plus years in customer-facing SaaS roles
- Experience managing mid-market accounts in scaled Customer Success
- Experience using automation across a large book
- Strong analytical, communication, relationship-building, and problem-solving skills
- Bachelor's degree or equivalent practical experience
Bring scaled Customer Success, automation, analytical judgment, and customer escalation expertise to Portside's fully remote aviation technology team.
#J-18808-LjbffrVacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Scaled SaaS Customer Success Manager in Ottawa, ON vacancy
$65.19k - $94.3k per year
...enabled workflow automation and evidence management platform for streamlining the... ...team lives these values every day and our customers trust us to bring them innovative, world... ...important work. Scope of the Role: The Customer Success Manager drives customer engagement and...SuggestedLong term contractFull timeWork at officeFlexible hours- ...capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence.... ...and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In... ...efficiency and effectiveness Contribute to scaling the business and enhancing technology,...SuggestedLong term contractLocal areaFlexible hours
- ...corporate messaging. The Malleum MSP needs a Customer Success leader who can help customers realize... ...Opportunity Malleum is building a managed services business for customers that... ...customer success organization as the MSP scales. In this role, success will look like...SuggestedLong term contractFull timeContract workInternshipRemote work
- ..., then turn those insights into repeat successes. Motion is built to help teams do exactly... ...we’re building. About the Senior Customer Success Manager role Most CS jobs are about driving... ..., or customer success at a B2B SaaS company. Startup experience is a plus....SuggestedPermanent employmentFull timeSummer workWork at officeRemote workWork from homeShift work
Motion
Ottawa, ON4 days ago - ...s driving performance, then turn those insights into repeat successes. Motion is built to help teams do exactly that. Our platform... ...meet our new AI agent , Runneth About the Junior Customer Success Manager role This role is built for people coming out of...SuggestedPermanent employmentFull timeSummer workSecond jobWork at officeRemote workShift workNight shift
Motion
Ottawa, ON4 days ago $102.6k - $128.2k per year
...Senior Customer Success Manager, Defence Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team. Reporting to the Director of Federal Sector, the person in this role provides senior-level customer...Long term contractFull timeSummer workInternshipWork at officeRemote workWork from home$127.1k - $165k per year
...The Challenge Adobe Managed Services provides digital marketing solutions for strategic customers who provide a digital marketing presence... ...Manager (AEM). Customer Success Engineers (CSEs) are customer-... ...experience with customer success in a SaaS, or Managed Services company...Long term contractContract workTemporary workWorldwideusd150k - usd215k per year
...models and the value they drive for our customers. Cohere is a team of researchers, engineers... ...We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian... ...design through production deployment and scaling Lead secure AI implementation projects...Full timeContract workWork at officeLocal areaRemote workHome office- ..., then turn those insights into repeat successes. Motion is built to help teams do exactly... ...we’re building. About the Senior Customer Success Manager, Strategic Accounts role Most CS... ...management, or client services at a B2B SaaS company, with at least 2 years managing...Permanent employmentFull timeSummer workWork at officeRemote workWork from homeShift work
Motion
Ottawa, ON4 days ago $112.01k - $149.34k per year
...world better through trade. Position: Manager, Customer Care Team Employment Type: Permanent... ..., supports self-service adoption and scales through skills-based routing, standardized... ...continuous improvement. Demonstrated success using data to improve customer and...Permanent employmentFull timeSummer workWork at officeRelocation package3 days per week$120k per year
...Set it. Scale it. Keep them coming back. — This is not just an email role. It’s a customer loyalty and retention role, with ownership across... ...’re great at creating and managing campaigns across email, SMS,... ...we’ve got a lot to offer our successful applicant. So, to make sure...Full timeCasual workInternshipWork at officeFlexible hours- ...are seeking a Vice President, Customer Experience to define and lead... ...for designing and scaling a modern, AI-first customer experience... ...~ Background in health tech, SaaS, marketplace, or multi-sided platforms... ...All offers are contingent on successful background checks conducted in...Long term contractFull timeRemote workFlexible hours
$90k - $110k per year
...high-performing campaigns at scale. The world's most AI-forward companies... ...factory for that work. Our customers set the brand rules, choose... ...oriented, AI-forward Employee Success Specialist to join our team.... ...aligned. Partner with the Office Manager to plan and execute employee...InternshipWork at officeFlexible hours- ...looking for a Head of Retention & Customer Experience to join our team!... ...We're doing $50M+ a year and scaling to $100M+, and we want one... ...customer experience team, and has managed agencies. The mission of... ...experience across the board. Success is lower churn, stronger retention...Contract workRemote workTrial period
$60k - $65k per year
...passionate desire to deliver only the best to our customers, partners and each other. Purpose: Reporting to the Manager, Customer Operations, the Customer Operations... ...smooth order flow, delivery of product and successful resolution of customer needs (on time delivery...Full timeImmediate start$20 per hour
Job Responsibility: Ottawa, Canada Customer Care Representative 157967Are you looking for... ...Ottawa, ON Reporting to: Regional Clinic Manager A day in the life of a Customer Care Representative... ...with insurance companies to ensure successful third-party billing operations ~...Full timeMonday to friday$19 per hour
...Req ID: 387611 With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing... ...opportunities Position Overview: The Inbound Customer Service Representative supports customers of a telecom provider...Long term contractTemporary workusd170k per year
...looking for a Software Development Manager in North America to grow and... ...team, and of delivering high-scale cloud-based software systems.... ...OKRs, Roadmaps and for successful execution Review and provide... ...Experience in building scalable SaaS solutions Experience in full...Long term contractFull timeWork at officeLocal areaRemote workFlexible hours- ...Responsibility: Channel Account Manager Location: CAN/USA | Remote... ...earning industry recognition, and scaling with purpose. We've been... ...and integratorsto drive new customer acquisition and revenue. You'll... ...preferably in physical security, SaaS, or networking. You've successfully...Long term contractPermanent employmentFull timeManual laborRemote work
- ...experts and focused on clinical success and patient safety, MEDFAR... ...offering a unique healthcare management solution for clinics, which replaces... ...to define the needs of new customers. Plan and prepare the... ...of a work plan. ~ Excellent customer service and thoroughness. ~...Permanent employmentFull timeRemote workWorldwide
- ...experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in... ...YOU’LL DO Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming...Home officeFlexible hoursNight shiftAfternoon shiftEarly shift
$49.25 per hour
...organize the policies and procedures of establishments Provide customer service Monitor and evaluate Supervision ~3-4 people... ...specialization Process improvement Telecommunications Operations management Sales Strategy Additional information...Permanent employmentFull time- Job Responsibility: Brand Manager, Enterprise Sales Location: CAN/USA... ...industry recognition, and scaling with purpose. We've been recognized... ...of Canada's fastest-growing SaaS companies from the inside out.... ...the brand - aligning Product, Customer Success, Marketing, and...Long term contractPermanent employmentFull timeRemote work
- ...Summary The Customer Service Representative at 4776 Bank street located in the Leitrim... ...cash register proficiency is essential for success in this position to enhance the customer... .... • Reports stolen and damaged goods to Management. • Identifies and alerts Management to...Part timeImmediate startShift workWeekend work
- ...experience a wash like no other. We are currently seeking full-time and part-time Customer Service Associates for our upcoming Nepean site! This is for a current open position. The successful candidate will bring the Halo experience to life at our car wash site. They will...Full timePart time
- ...future of care. ABOUT THE ROLE: We are seeking a Vice President, Customer Experience to define and lead the next generation of how... ...across every touchpoint. This role is responsible for designing and scaling a modern, AI-first customer experience that blends human expertise...Long term contractFull time
$38.4k - $48k per year
...CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with... ...EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (Sales Support), you will serve... ...with our local hosts around the world to manage existing bookings & ensure a consistently...Local areaRemote workWorldwide- Job Responsibility: Manager of Sales, Emerging Markets Location:... ...earning industry recognition, and scaling with purpose. We've been... ...various industries, building customer relationships, and coaching all... ...departmental partnerships to successfully develop and expand new...Permanent employmentFull timeRemote workShift work
- ...to complete all jobs. Scheduling and management support. JCI Employee discount programs... ...supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and... ...individuals who contribute to the success and growth of our company. We prioritize...Full timeWorldwide
$18.4 - $19.3 per hour
...BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT Are... ...provide passenger flow and queue management and access control into... ...prior to starting employment. Successful completion of initial and recurrent... ...personal and professional success. • Diverse and engaging...Hourly payRelocationLong distanceShift workNight shiftRotating shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Scaled SaaS Customer Success Manager. Be the first to apply!
Related searches
- customer success manager Ottawa, ON
- partner success manager Ottawa, ON
- customer success manager remote Ottawa, ON
- technical customer success manager Ottawa, ON
- customer success manager work from home Ottawa, ON
- senior customer success manager Ottawa, ON
- customer Ottawa, ON
- customer success Ottawa, ON
- customer success manager
- partner success manager