Director Data Science

The Opportunity

The Data Science Director will lead Manulife's global practice area passionate about producer misconduct and account takeover fraud. This role requires a seasoned professional with extensive experience in graph database-based fraud detection practices and a proven track record of leading data science initiatives that deliver significant business value.

Responsibilities

• Develop and implement a comprehensive data science strategy for fraud detection and prevention, focusing on producer misconduct and ATO practices.
• Lead a team of data scientists and machine learning engineers in the creation of predictive models and algorithms to identify and prevent fraudulent activities.
• Collaborate with cross-functional teams, including IT, Customer Experience, and Operations, to integrate data science solutions into the business processes.
• Stay abreast of the latest trends and technologies in fraud detection and data science, and implement standard methodologies within the team.
• Communicate sophisticated data-driven insights to non-technical partners to advise decision-making and strategy.
• Lead the end-to-end lifecycle of data science projects, from ideation to deployment and monitoring of models in production.
• Foster a culture of innovation, continuous learning, and data-driven decision-making within the team and the organization.

What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Advanced degree in Computer Science, Physics, Data Science, Statistics, or a related field
• Experience in full stack data science, with a focus on fraud detection and prevention
• Consistent record of leading data science teams and delivering impactful analytical solutions.
• Strong understanding of AI and Machine Learning technologies and their applications in a corporate setting
• Experience with cloud analytics services, MLOps, and leading large-scale data science projects.
• Excellent communication and leadership skills, with the ability to engage and influence partners at all levels.

What can we offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact View email address on apply.j-vers.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$107,730.00 CAD - $200,070.00 CAD