Hotel Front Desk Agent (Village) - Winter 2026/27

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?

Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently.

This job might be right for you if you think you would really enjoy:

• Providing quality guest service.
• Assisting guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products.
• Dealing with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies.
• Completing accurate, daily cash-outs.
• Maintaining public areas in and around the hotel as required.
• Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments.

And you have:

• Passion for providing excellent guest service.
• Previous hotel and/or guest service experience.
• Previous cash handling and computer experience with highly proficient skills.
• Positive attitude, excellent communication, organizational, and time management skills.
• A physically demanding position that requires standing for long periods of time and some heavy lifting.
• Current First Aid and CPR preferred.

Additional Considerations:

• Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
• This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment.
• Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor role at a ski area.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career – Recognition programs & career development opportunities
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.