Retail Key Leader - Winter 2026/27

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description

This is a highly visible role and is an integral part of the retail team. Key Leaders demonstrate and exceptional level of leadership for their associates on the retail floor. Ensuring tasks are always completed for store upkeep and providing quality customer service. This position is responsible for the opening and closing of designated retail locations, restocking merchandise, and maintaining high standard of organization and cleanliness in all designated areas. The Retail Key Holder reports to the Retail Assistant Supervisor, the Retail Assistant Director, and to the Retail Director, and works closely with many Resort departments. They will assist the Assistant Retail Director by taking the lead over all aspects of store standards and daily store functions amongst other associates.

Essential Functions

• Being present on the retail floor, always encouraging and educating staff on our product, community, and culture.
• Provide guests with an outstanding service experience. Delivering confident Product Knowledge to help guests make informed purchase choices.
• Maintaining store standards: merchandising, restocking, completing any delegated tasks prior to ending their shift. Ensure brand image is consistent in store location.
• Delegating tasks to associates for daily and weekly projects.
• Responsible for opening and closing, up to two locations a day. Unlocking/locking the store location and disarming/alarming. Opening/closing register and running necessary reports at start and end of day.
• Cash management. Fixing any till handling errors, Collecting/ returning all floats, and depositing the daily cash drop. Ensuring that daily float(s) have accurate assortment of change to bills
• Receive new product orders, manage all purchase order paperwork requirements. Organize new product to be displayed in store(s), maintain stockroom. Tagging/stickering of new product.
• Assisting with merchandising and set up with the direction of the store/fixture planograms.
• This position will be participating in the physical counting process to standard and make sure all inventory is counted and counted properly. This happens twice a season.

Experience/Requirements

• Retail or related sales experience is required.
• Positive, outgoing, and friendly attitude.
• This position required accuracy, attention to detail, and an ability to self motivate.
• Good time management and organizational skills.
• Prepared to work a flexible schedule (weekends, holidays, evenings, additional time during busy periods).
• Must communicate effectively in English, both written and verbally.
• Must be neat, alert, punctual, and dependable.
• Must maintain professional conduct when in uniform and when acting as a company representative.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This is primarily an indoor position, but is in a remote, alpine environment and employees must wear appropriate footwear and layers for the conditions. Some uniform pieces are provided.
• This position at times works alone, handles cash, and personal information.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career – Recognition programs & career development opportunities
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.