Remote Digital Agency Account Director

Remote Account Director work at Blacksmith Agency centers on client retention, upselling, and clear communication with senior stakeholders.You will own an established book of recurring clients for a remote digital agency serving marketing-led brands. This full-time position covers the USA or Canada and focuses on keeping and growing accounts. Blacksmith Agency delivers paid media, SEO, CRO, and web services. You will coordinate with strategists and delivery teams so clients hear one clear voice.Key Responsibilities:
Own retention across an established client bookManage relationships, renewals, and early account warningsFind and sell expansion projects within client accountsCarry a seven-figure annual retention and upsell quotaCoordinate strategists and delivery teams for consistent communicationRequirements:
Agency account management experience is requiredExperience in marketing, digital, creative, or advertising agenciesDemonstrated client retention and additional-work sales resultsComfort carrying a quotaClear, calm communication with senior client stakeholdersApply your agency account management, retention, upselling, and communication expertise as Blacksmith Agency's remote Account Director.
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