Owner Care/Yacht Brokerage Coordinator

Summary:
Your role as the Owner Care / Yacht Brokerage Coordinator will be varied and diverse. Conch Charters is a small family-run business; you will be expected to be able to carry out a wide mix of different functions across the business.

Outside the office you will be working with the base manager, ensuring yachts in fleet and their equipment are maintained to a high standard. This involves mechanical/electrical/rigging/plumbing preventative maintenance and problem troubleshooting for service calls and emergencies. You will be involved in briefing and debriefing charter guests on the yachts’ systems and equipment onboard, making sure guests and owners are taken care of to the highest possible standards in a timely and professional manner.

Inside the office you will assist with yacht owner correspondence, the preparation of owner statements as well as the preparation of yacht brokerage listings, responding to yacht brokerage enquiries and assisting with yacht phase-ins and phase-outs.

Working hours will vary and you must be able to cover operational requirements. You may at times be required to assist with other duties outside of those listed below. You must be happy to work flexible hours, including weekends and public holidays.

Where you will be based:

• This is a full time, shore based role, located at our base in Road Town, Tortola - the heart of the beautiful British Virgin Islands. This is the sailing capital of the world.
• We offer a competitive salary in USD, and a easy-going work environment.
• It's perfect for someone who loves being on the water & is looking to live in the flip-flop weather all year round.

What you will be doing:

• Direct contact with owners over phone, email, and face-to-face, responding to queries and answering any questions they may have.
• Meet with yacht owners and continue to build strong relationships.
• Preparing owner statements from turnaround and mechanic sheets, POS reports and external invoices.
• Responsible for fleet insurance policy, updating the insurance providers of changes, and processing insurance claims.
• Responsible for working with the operations team to ensure all major maintenance issues, project work, and owners concerns are addressed in a timely manner.
• Support the technical team to deliver the highest standards of yacht maintenance.
• Supervision of turnaround sheets to ensure they are sufficiently completed to assist with reporting to owners.
• Upkeep of the Charter Yacht Sales listings.
• Responding to Charter Yacht Sales enquiries, assisting with the preparation of Yacht Brokerage paperwork, including AML (Anti Money Laundering) compliance documentation.
• Assisting with the organisation of yacht phase-ins and phase-outs where required.
• Assisting in all aspects of customer service when required, including briefings and debriefings.
• Review debriefs forms and feedback on a regular basis and address issues affecting the yachts.
• To assist with the preparation of the fleet of yachts during hurricane season. Working at the BVI Marine Shelter to tie up yachts in the event of a named storm.
• Complete turnarounds of all types of vessels in fleet to assist when required and to continue to develop your understanding of the yachts in fleet.
• Any other duties as directed by management.

Where you will be based:

• This is a full time, shore based role, located at our base in Road Town, Tortola - the heart of the beautiful British Virgin Islands. This is the sailing capital of the world.
• We offer a competitive salary in USD, and a easy-going work environment.
• It's perfect for someone who loves being on the water & is looking to live in the flip-flop weather all year round.

What we are looking for:

• Marine technical degree or equivalent experience.
• Experience in the marine leisure industry.
• Strong technical knowledge including a good mechanical and electrical background.
• Excellent organisational skills with the ability to work to tight deadlines and under pressure.
• Good communication skills.
• Professional approach.
• Team player and happy working as part of a team.
• Customer service skills and experience.
• Ability to handle emergency situations in a calm manner.
• Computer literate, with good knowledge of Microsoft Excel.
• Must be able to swim, sail and snorkel.
• Sailing experience is required.

Apply today to join our team for the rest of our season! We will also consider applicants who wish to move to the BVI at the end of Canadian sailing season.