Bilingual Client Services Representative

Job Responsibility:

Client Service and Support Representative

We are seeking responsible and motivated team players to join our client services department. We have 2 roles that we are currently hiring for, Processing Agent and Customer Service Agent. For both roles we provide extensive training for the first 3 weeks on the job to get you settled.

How you'll Make an Impact:

Processing Team

• Account administration and trade execution of all financial and non-financial transactions on our client's various mutual fund retail account types.
• Contact internal and external clients to ensure timely resolution of any client issues

Advisor Service Centre Team

• Provide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centre.
• Work directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategies.

What We Are Looking For

Education:

• College Diploma or University degree required (Recent graduates are encouraged to apply)
• Bilingualism in French and English (verbal and written) is required

This is the right opportunity for you if you

• Passion for delivering an exceptional client experience
• Strong desire to learn and grow
• Thrive in a workplace culture that promotes collaboration, diversity and belonging
• Flexible and adaptable
• Analytical and critical thinking skills to solve client problems
• Strong written and verbal communication skills
• Detail oriented

Please note all roles require working rotating shifts - Monday through Friday between 8 am and 8pm EST for our Processing team or between 8 am and 8 pm EST for our Advisor Service Centre.

Job Types: Full-time, Fixed term contract

Pay: $25.00-$27.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Montréal, QC H3B 0A3: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• Customer service: 1 year (preferred)

Language:

• French (required)

Work Location: Hybrid remote in Montréal, QC H3B 0A3