Food Warehouse Manager

The Role

Results-driven Food Warehouse Manager with extensive experience in airline catering, warehouse operations, and inventory management within fast-paced aviation environments. Skilled in food safety compliance, cold chain management, stock control, and operational coordination to ensure timely delivery of high-quality catering services. Proven ability to lead multicultural teams, optimize inventory processes, reduce waste, and maintain strict HACCP and safety standards. Strong background in supporting customer-focused operations while aligning with organizational values of safety, service excellence, teamwork, and continuous improvement. Experienced in collaborating with procurement, logistics, and production teams to deliver efficient and reliable catering support for airline operations.

Responsibilities

Service & Operational Excellence

• Ensure timely availability of ingredients and supplies to meet airline catering schedules and customer expectations.
• Monitor inventory levels to avoid shortages, delays, or wastage.
• Coordinate closely with procurement, kitchen production, and logistics teams to maintain seamless operations.
• Maintain accurate inventory records and reporting systems.

Performance & Continuous Improvement

• Implement FIFO and FEFO inventory systems to reduce waste and improve efficiency.
• Analyze stock movement and identify opportunities for cost savings and process improvement.
• Conduct regular stock audits and investigate inventory discrepancies.
• Support digital inventory systems and operational improvements.

Teamwork & Respect

• Lead and motivate warehouse and store staff in a collaborative environment.
• Provide coaching and training on food handling, company procedures, and operational standards.
• Encourage open communication, accountability, and mutual respect among team members.
• Support diversity and inclusion within the workplace.

Customer Focus

• Contribute to high-quality onboard catering services by ensuring products are available, fresh, and compliant with airline requirements.
• Respond proactively to operational challenges to minimize disruptions to flight catering operations.
• Maintain high standards that reflect dnata’s reputation for reliability and service excellence.

Store Operations Management

• Oversee daily operations of food storage (dry, chilled, frozen).
• Ensure proper receiving, inspection, and storage of all items.
• Coordinate with kitchen and dispatch teams.

Procurement & Ordering

• Plan and manage ordering of food items and materials based on forecast and consumption trends.
• Coordinate with procurement team/suppliers to ensure timely replenishment.
• Raise purchase requisitions and track order status.
• Maintain optimal stock levels (avoid shortages or overstocking).
• Monitor lead times and ensure critical items are always available.
• Verify supplier deliveries against purchase orders and quality standards.
• Manage emergency / last-minute airline catering requirements.

Food Safety & Compliance

• Ensure HACCP and airline standards compliance.
• Monitor chillers/freezers temperature logs.
• Maintain hygiene and sanitation practices.
• Support audits and implement corrective actions.

Coordination & Communication

• Liaise with procurement, production, and logistics.
• Ensure materials are issued on time for flight schedules.
• Communicate shortages or critical items proactively.

Knowledge/ Skills

• In-depth knowledge of production processes and manufacturing principles.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in using Microsoft 365 specially excel.
• Analytical mindset with problem-solving skills.
• Knowledge of safety regulations and compliance in manufacturing.
• Effective communication and interpersonal skills.
• Inventory & ordering management
• Forecasting & demand planning
• Supplier coordination

Qualification & Experience

• Bachelor’s degree in supply chain / hospitality or related field
• 3 – 4 years’ experience in catering, food production, or warehousing
• Strong knowledge of Manual inventory management and procurement processes
• Familiarity with relevant safety regulations and compliance requirements
• Airline Catering Experience will be an asset
• Have an in-depth understanding and working experience with HACCP, GMP and ISO standards.