Business Manager

The Business Manager drives growth, strengthens client retention, and partners with teams to deliver exceptional service.

Richmond, BC

Full-time Permanent

Position Details

THE BUSINESS MANAGER plays a critical role in supporting Radius Security’s mission to provide leading-edge life safety solutions and create safe communities. This role is the single point of contact for key multi-site clients, ensuring their needs are met with excellence and accountability. By fostering long-term relationships, the Business Manager enhances growth, customer retention, and collaborates with internal teams to deliver exceptional service experiences.

COMPENSATION: Depending on the candidate, this role has a salary range of $70,000-$120,000 per year(this includes base salary + commission/bonus structure). Commission structureis based on RMR (recurring monthly revenue) + total contract value. ‍

Incentives

• STABILITY & GROWTH: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
• COMPREHENSIVE BENEFITS PACKAGE: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
• CAREER DEVELOPMENT: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
• VIBRANT TEAM CULTURE: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
• MAKE A REAL IMPACT: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
• BE PROUD OF WHERE YOU WORK: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigge

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Job Description

• Serve as the primary point of contact for assigned National Account customers (A - Accounts), ensuring strong relationships and consistent communication.
• Conduct regular customer touch points, including site visits, meetings, and service reviews.
• Collaborate with Operations, Sales, Command Center, and other internal teams to ensure customer expectations are met and service quality is maintained.
• Review and ensure accuracy of Master Sales Agreements and Service Level Agreements.
• Oversee Evergreen contract renewals and support customers through upgrade planning and implementation.
• Identify opportunities for contract renewals, service enhancements, system upgrades, and cross-selling additional solutions.
• Address escalated customer concerns and develop resolution plans for at-risk accounts.
• Provide customers with recommendations related to technology trends, crime prevention strategies, security best practices, and system upgrades.
• Work closely with Command Center, Police Liaison, and Operations teams to proactively address recurring security concerns and improve site performance.
• Lead customer-facing reviews, including apprehension reviews, vulnerability assessments, missed event reviews, and incident investigations.

• PLEASE NOTE: this is not an exhaustive list and other responsibilities may be required

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Requirements

• Minimum 1 year of experience in the security industry, with strong knowledge of Security technology and solutions.
• CCTV, networking, telecommunications, or related technical training, certifications, or hands-on experience are considered strong assets.
• Valid driver’s license with a clean driving record, and the ability to use a personal vehicle for regular travel throughout the Greater Vancouver area.
• Ability to obtain and maintain a valid security worker licence.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to identify opportunities, generate recurring revenue, and successfully upsell products and services.
• Proficient in Microsoft Office applications, including Excel and PowerPoint.
• Highly organized, detail-oriented, and self-motivated, with a strong focus on achieving results.
• Collaborative team player who demonstrates initiative, ownership, and a proactive approach to problem-solving.
• Solutions-oriented mindset with a strong sense of accountability and a willingness to contribute new ideas and drive them through to completion.