Guest Relations Manager
$68k - $71k per yearFull-time
Fairmont Hotels & Resorts
Company Description
Why work for Fairmont Vancouver Airport?
Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.
What's in it for you?
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The only luxury hospitality group to be awarded Great Place to Work Canada
- The opportunity to have fun at work alongside passionate hoteliers
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Complimentary duty meal in our colleague dining room
- Complimentary hotel stay for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- Complimentary dry cleaning of business attire
- Salary range of $68,000 - $71,000
- Additional compensation, including eligibility of Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowance
Guest Relations Manager
Reliable and engaging. As a Guest Relations Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What You Will Be Doing
- Lead and supervise the day-to-day operation of the Front Office department to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service
- Maintain a valid OFA Level 2 Certification - if not already certified, hotel will provide this training to you
- Must be able to cover a variety of shifts - AM, PM & Overnights
- Other duties as assigned
Qualifications
Your experience and skills include
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities and the ability to lead by example
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!
Vacancy posted 25 days ago
Similar jobs that could be interesting for youBased on the Guest Relations Manager in Richmond, BC vacancy
$19 - $21 per hour
...the designer outlet experience and shaping the concept of destination shopping, McArthurGlen is Europe's leading owner, developer and manager of Designer Outlets. We currently manage 25 McArthurGlen Designer Outlets, many more than any other operator, across eight countries....SuggestedHourly payPermanent employmentFull timeFlexible hoursDay shiftAfternoon shift- ...McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages... ...countries. Job Description We are currently hiring for our Guest Experience team at McArthurGlen Designer Outlet Vancouver....SuggestedPermanent employmentPart timeInternshipFlexible hoursRotating shift
- 1-2 years of Culinary Management experience is required to be considered for this position. Our Sous Chefs are leaders whose passion for... ...leadership, they drive the success of the kitchen, ensuring outstanding guest experiences and upholding the organization's values and goals....SuggestedFull time
$100k - $140k per year
...rely on them not simply to move freight, but to protect timelines, manage complexity, and keep business moving when transportation... ...particular responsibility for its air freight, ocean freight and CFS-related activities. The mandate extends well beyond shipment execution. This...SuggestedLong term contractPermanent employmentFull timeWork at officeLocal areaImmediate startRelocation packageStoakley-Stewart Consultants
Richmond, BC13 days ago$55.35k per year
...benefits package We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and... ...Restaurant General Manager and Kitchen Manager to deliver exceptional guest experiences. This role is ideal for a hospitality leader...SuggestedHourly payInternshipWork at office- 6 MONTHS - 2 YEARS OF SERVICE MANAGEMENT EXPERIENCE IS REQUIRED TO BE CONSIDERED FOR THIS POSITION. WE ARE CURRENTLY SEEKING INDIVIDUALS WITH... ...is their own business. They are accountable for decisions, our guests and our employees, while simultaneously working toward the...Long term contractFull timeShift workAfternoon shift
$65k - $68k per year
...Job Description Now Boarding: Restaurant General Manager – YVR Airport $65,000 - $68,000 / year + Bonus | Full-Time | Benefits + RRSP... ...Role: Lead a Full-Service Concept with Bar: Run a fast-paced, guest-focused restaurant where no two days are the same. Autonomy...Full timeInternship$80k per year
...policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Manage events Organize and maintain inventory Screening questions Are you currently...Permanent employmentFull time$52.63 per hour
...implement communication strategies and information programs Direct and evaluate establishments and departments that maintain media relations on behalf of businesses, governments and other organizations Direct and evaluate establishments and departments that publicize...Long term contractPermanent employmentFull timeWork at officeRemote work- ...client is seeking a strong, visionary leader for a Facilities Manager for the Richmond, Virginia area with a proven track record in industrial... ...degree in Mechanical, Electrical, or Industrial Engineering (or related field). Minimum 5 years leading a maintenance department in...Long term contract
- ...SUMMARY Overall responsibility for the management and operation of the Utility systems for manufacturer in the north Richmond, Virginia... ...programs. Coordinates with Procurement all energy and utilities-related contracts. Creates and administer department safety programs...Contract workFor contractors
$42k - $46k per year
...build a satisfying career. The Role : As the Assistant Manager, you will assist the store management team in instilling the company... ...pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity. If...Full timeLocal areaShift workAfternoon shift$90k - $105k per year
...meet the unique needs of our clients. Job Title: HVAC Project Manager Work Location: 13562 Maycrest Way, Richmond, BC V6V 2J7... ...: Ideal candidates would have 3-5 years of experience in a related field. Mechanical systems education Knowledge of Natural Gas...Long term contractTemporary workFor subcontractorNight shift$17.4 per hour
..., British Columbia, V6Y2B6 Canada Role Summary: An Assistant Manager supports the service experience, visual processes, and business... ...messaging throughout the day with the team Provides insights related to the customer experience and communicates feedback to Visual Merchandising...Full timeWork at officeFlexible hoursNight shift$72k - $85k per year
...The Retail Development Manager enjoys building relationships by providing customized solutions to car dealers in an exclusive partnership... ...and exclusive solutions and maintaining excellent commercial relations. Your strategic thinking allows you to target current priorities...Seasonal work$38.5 per hour
Overview Languages English Education ~ Secondary (high) school graduation certificate Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities ...Permanent employmentFull timeRemote work$114k - $144k per year
...000 Per Hour MatchBox Consulting Group is seeking a Project Manager with estimating experience to join our client, a well-... ...Bachelor’s degree in Construction Management, Civil Engineering, or related ~ Proficiency with Bluebeam, AutoCAD, and MS Project ~ Strong...Hourly payFor contractorsFor subcontractorDirect hire- Analyze budget to boost and maintain the restaurant’s profits Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies Evaluate daily operations Modify food preparation methods and menu prices according to the restaurant budget ...Full time
$55k - $65k per year
...Job ID R0107704 Category Capacity Management Date posted 07/03/2026 Location Richmond, Canada Unit 1403_Vancouver - YVR... ...and is responsible for developing and maintaining data as it relates to the account. Serves as the primary contact for all day-to-...Long term contractFull timeContract workTemporary workWork at officeLocal area$62k per year
...culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview As the Associate Manager, you support the General Manager in the creation of strategic plans, managing the execution of plans to ensure a profitable business....Full timeWork at officeMonday to fridayFlexible hoursShift workNight shiftDay shiftAfternoon shift$54.65 per hour
...Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions...Remote work$150k per year
...better, we’ll take you there. Position MDA is seeking a Senior Manager, Business Capture to lead a variety of pursuit initiatives in... ...and strategies. Develops custom solutions, or solutions related to an offering from a portfolio of products. Works with customers...Long term contractFlexible hours- ...Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales...
$70k - $90k per year
...covering Vancouver, North Vancouver, and Burnaby. As an integral member of our client's team, you will report directly to the Sales Manager and take ownership of a dynamic portfolio, serving as the strategic face of the company to diverse foodservice clients, local restaurants...Long term contractPermanent employmentFull timeWork at officeLocal areaShift work$27 - $28 per hour
...JOB DESCRIPTION We are currently looking for a Building Manager for a high-rise residential building based in Richmond. This is a full time position for the Building Manager. The Building Manager is responsible for overseeing the daily operations, maintenance, and safety...Hourly payFull timeMonday to friday$67.02k - $87.97k per year
...Facilities & Site Services Project Manager (Permanent) Vancouver, BC Expected Salary... ...primary point of contact for all facility‑related needs, where parking is included as part of... ...We are grateful to work, live, and play as guests on these lands and are committed to...Permanent employmentFor contractorsInternshipWork at officeShift work$72k - $78k per year
...Office Manager Richmond, BC Annual Salary Range: $72,000 - $78,000 Ready to bring your leadership and organizational expertise to a role where it truly makes an impact? Join Pinchin as an Office Manager and play a key role in supporting our Richmond, BC office and...Full timeWork at officeMonday to fridayFlexible hours$62.4k - $78k per year
...than just an incredible career. About the Team: The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will... ...everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age. About...Long term contractTemporary workSeasonal workWork at officeWorldwideFlexible hoursNight shift- ...defining the next era of engineering and industrial systems. The role: Reporting to the Chief Engineer, the Technical Project Manager (TPM) coordinates engineering activities across our advanced water treatment and lithium refining projects. As the primary liaison between...Full timeInternshipShift work
$123.5k - $156k per year
...consultancy in the Lower Mainland looking for a Transmission Engineering Manager to join their team. Our client is a respected name in the BC... ...on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all....Hourly payRemplacementDirect hireManual laborWork at officeWork from home
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Relations Manager. Be the first to apply!
