Service & Warranty Technician

As the Service & Warranty Technician you will be responsible for providing timely, high-quality field support for Bourgault equipment repairs while maintaining professionalism with dealers and customers and focusing on effective problem-solving. Accurately document service work and stay organized. When not performing service and warranty tasks, support other areas such as production, R&D, and tooling. Success in this role requires a well-rounded skill set and a strong team-first attitude.

Responsibilities:

-Work independently or as a member of a service crew towards the completion of upgrades and field repair of all Bourgault products.  This will involve travelling to the site of the failure and correcting the situation (welding, assembly, set-up, training) so the customer can resume normal operation. Position requires significant time on the road.
- Competently troubleshoot/diagnose problems associated with all Bourgault products and effectively resolve problems and complaints.
-Provide dealer/customer support on all Bourgault products  on-site or by phone.
- Provide dealer/customer training by instructing at service schools and other training functions.
- Maintaining regular maintenance schedules and service logs for service trucks and required equipment.
- Provide Bourgault engineering/marketing with documented feedback from dealers and customers that contribute to problem resolution.
-Assist in numerous Whole goods requirements including loading and unloading of equipment, re-assembly of equipment, pre-assembly/install of aftermarket kits.
- Set up and tear down equipment and displays for farm shows.
- Assist in building and yard maintenance as needed.

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