Coordinator, Incident Management & Monitoring Center

Hiring
Location:
Calgary, AB (Hybrid/Client Site)
Employment Type:
Full TimePosition Overview
The Coordinator, Cybersecurity Incident Management & Monitoring (SOC/NOC) is responsible for the coordination, monitoring, analysis, and escalation of cybersecurity and network operational events affecting critical infrastructure environments within the Oil & Gas, Power Generation, Utilities, and Industrial Operations sectors. This role serves as a key operational resource within a Security Operations Center (SOC) and Network Operations Center (NOC), ensuring the continuous monitoring, detection, prevention, investigation, and response to cybersecurity threats and operational anomalies impacting Information Technology (IT), Operational Technology (OT), Industrial Control Systems (ICS), SCADA networks, and critical energy infrastructure.The Coordinator works closely with cybersecurity analysts, network engineers, plant operations personnel, control system specialists, and client stakeholders to maintain compliance, improve threat visibility, and support incident response activities that protect production, safety, reliability, and regulatory obligations.Key Responsibilities
Security Monitoring & Incident Prevention
Continuously monitor SOC/NOC dashboards, SIEM platforms, network monitoring tools, and OT security systems for suspicious activity and operational anomalies.Review automated alerts and perform initial triage, validation, categorization, and prioritization of security incidents.Identify indicators of compromise (IOCs), threat intelligence alerts, malware activity, network intrusions, unauthorized access attempts, and abnormal OT system behavior.Coordinate preventative actions to minimize cybersecurity risks to industrial control and business systems.Maintain awareness of emerging cyber threats affecting critical infrastructure, energy, and industrial sectors.Coordinate incident response activities according to established cybersecurity incident management procedures.Escalate security events to cybersecurity analysts, engineers, leadership teams, and client representatives as appropriate.Document incident timelines, findings, actions taken, and lessons learned.Support containment, eradication, recovery, and post-incident review activities.Participate in cyber incident simulations, tabletop exercises, and emergency response drills.Network Operations Monitoring
Monitor network performance, availability, and health across enterprise and OT environments.Coordinate response activities related to communication failures, network outages, and system performance issues.Track service interruptions and assist in managing incident resolution processes.Ensure accurate incident logging and ticket management within designated platforms.OT / IC Security Support
Monitor industrial environments including:
SCADA SystemsDistributed Control Systems (DCS)PLC NetworksHistoriansIndustrial Ethernet NetworksPower Generation Control SystemsPipeline Monitoring SystemsRemote Terminal Units (RTUs)
Assist with asset inventory management for OT and IC environments.Support cybersecurity assessments and vulnerability management activities.Coordinate maintenance windows and security-related operational activities with facility personnel.Compliance & Governance
Support compliance activities related to:
NERC-CIPNIST Cybersecurity FrameworkIEC 62443ISO 27001TSA Pipeline Security DirectivesCIS Controls
Maintain operational records and evidence required for audits and regulatory reviews.Ensure adherence to internal cybersecurity policies and client requirements.Reporting & Documentation
Prepare daily, weekly, and monthly operational reports.Generate cybersecurity incident summaries and executive dashboard metrics.Track:
Incident volumesThreat trendsMean Time to Detect (MTTD)Mean Time to Respond (MTTR)System availability metricsService level compliance
Maintain operational procedures, runbooks, and escalation matrices.Required Qualifications
Education
Diploma or Bachelor’s Degree in:
CybersecurityInformation TechnologyComputer ScienceNetwork EngineeringIndustrial AutomationEngineering TechnologyRelated Discipline
Experience
3–7 years of experience in:
Security Operations Centers (SOC)Network Operations Centers (NOC)Cybersecurity OperationsIndustrial Control Systems SecurityCritical Infrastructure Operations
Experience supporting energy sector clients is strongly preferred.Technical Knowledge.
Familiarity with:
Cybersecurity Technologies
SIEM Platforms (Microsoft Sentinel, Splunk, QRadar, Securonix, CrowdStrike, FortiSIEM)Security Orchestration and Automation (SOAR)Vulnerability Management ToolsNetwork Technologies
TCP/IPRouting & SwitchingVPN TechnologiesFirewallsWireless NetworksNetwork Monitoring PlatformsOT/ICS Technologies
SCADA SystemsDCS PlatformsPLC NetworksOPC CommunicationsModbusDNP3IEC 61850Industrial Ethernet ArchitecturesPreferred Certifications
Nozomi Networks Advanced Troubleshooting (NNAT)GIAC Certified Incident Handler (GCIH)CISSPGICSP (Global Industrial Cyber Security Professional)Security+CySA+CISMGIAC CertificationsCisco CCNA / CCNP (Security) or equivalentMicrosoft Security CertificationsIEC 62443 Cybersecurity Fundamentals SpecialistStrong analytical and investigative skillsExcellent situational awareness and decision-making abilityAbility to manage multiple incidents simultaneouslyStrong communication and stakeholder management skillsHigh attention to detailCritical thinking and problem-solving capabilitiesAbility to work effectively under pressure in a 24/7 operational environmentStrong understanding of operational risk management and critical infrastructure protectionPhysical & Work Environment Requirements
Ability to work rotating shiftsParticipation in on-call support rotations as required.Occasional travel to client sites, plants, substations, power generation facilities, refineries, terminals, pipelines, and industrial operations.Ability to obtain client-specific security clearances and site access permissions.Success Measures
The Coordinator will be evaluated on:Reduction in cybersecurity incident exposure.Timely detection and escalation of security events.Compliance with client and regulatory requirements.Accuracy and completeness of reporting.Continuous improvement of SOC/NOC operational processes.Client satisfaction and operational reliability metrics.Typical Systems & Environments Supported
SecuronixMicrosoft SentinelQRadarActive Directory & Identity ServicesMicrosoft Server InfrastructureSCADA SystemsPower Generation AssetsFirewalls & Security AppliancesCritical Infrastructure SystemsOperational Technology EnvironmentsThis position is critical to protecting the operational integrity, safety, reliability, and cyber resilience of energy-sector clients. The successful candidate will play a frontline role in defending industrial and power generation environments against evolving cyber threats while ensuring the uninterrupted operation of critical infrastructure assets.
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