Senior Major Incident Manager

Lead critical DT service restorations for DXC’s major customer, using ITIL expertise and disciplined incident communications across global operations. This role supports 24/7 activities.As a Senior Major Incident Manager, you will coordinate technical teams, service providers, business owners, and leadership during major disruptions. You will apply ITSM processes, technical analysis, and problem-solving skills while documenting decisions and timelines. The role also supports continuous improvement aligned with 2026 KPI objectives, including reducing disruption duration, frequency, and impact.Key Responsibilities:
Acknowledge escalated incident tickets from Command Center teamsLead incident bridges and coordinate technical action ownersSend major incident communications every 30 minutesConfirm severity, classifications, impacts, and restoration decisionsSupport AAR/RCA completion and process improvement activitiesRequirements:
Minimum five years in a similar roleITIL Foundation certification and strong ITSM process knowledgeFive years’ infrastructure experience in heterogeneous environmentsITSM tool proficiency and technical problem-solving skillsAbility to work different shifts under stressful conditionsApply major incident leadership, ITIL knowledge, and service restoration discipline to support DXC’s global command operations.
#J-18808-Ljbffr