Manager, Jupiter and Siebel Product & Delivery

Job Type: Permanent
Work Model: Hybrid
Reference code: 133577
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Kitchener, ON; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Lead end-to-end delivery for Salesforce and Siebel, turning product strategy into trusted, high-quality execution across critical platforms that power Deloitte's Opportunity-to-Engagement lifecycle.

What will your typical day look like?

As the Product & Delivery manager within BIS team, this role is responsible for translating prioritized product strategy into predictable, high-quality delivery across Jupiter Salesforce for opportunity management, and Siebel for client engagement acceptance. The role owns day-to-day delivery execution, dependency management, and delivery health, ensuring initiatives are sequenced appropriately and risks are managed proactively.
You will coordinate delivery activities across multiple platforms and stakeholders, balancing global releases, local enhancements, and remediation work that has been prioritized by BIS. Working closely with the Product Leader, Business Analysts, Support teams, Business stakeholders, Data Governance, and Operations teams, you will ensure that prioritized strategy and delivery plans are executable, risks are surfaced early, and stakeholders are prepared for upcoming releases.

Key Responsibilities
• Translate BIS priorities and product strategy into actionable, sequenced delivery plans across Jupiter, Siebel CAEA, and Market Offering hierarchies.
• Lead end-to-end delivery across global releases, Canadian enhancements, remediation, and operational initiatives, ensuring alignment to business value and platform stability.
• Manage scope, sequencing, dependencies, and milestones, proactively identifying risks and escalating decisions with clear options and recommendations.
• Assess, prioritize, and deploy requirements and enhancements to support release readiness and ongoing platform performance.
• Coordinate delivery across BIS, DT-CA, and broader stakeholder groups, ensuring clarity on solution design, timelines, and cross-platform dependencies.
• Serve as the primary escalation point for delivery issues, driving resolution of risks impacting timelines, quality, or stakeholder readiness.
• Monitor delivery health against KPIs (e.g., backlog, defects, cycle time) to identify issues or areas for improvement.
• Act as an SME across O2E solutions, connecting integrations end-to-end and proactively identifying cross-solution gaps, risks, and opportunities.
• Build and maintain strong stakeholder relationships, reinforcing trust and establishing credibility as a delivery leader.
• Drive continuous improvement in ways of working, enhancing delivery efficiency, service quality, and team productivity.
• Communicate risks, decisions, and progress clearly, ensuring alignment to BIS priorities and stakeholder expectations.
• Oversee execution of product support team members, ensuring quality of work output.

About the team

The CBS Business Integration Services (BIS) deliver service excellence to Deloitte through stewardship of the firm's Opportunity to Engagement (O2E) systems and processes. They work collaboratively across local Business and Enabling Area stakeholders and, Global process and product teams to provide strategic leadership, address evolving business and support needs and drive a cohesive, integrated, value driven solution.

Enough about us, let's talk about you

You are someone with these required skills, experience & qualifications:
• 5+ years of experience delivering or managing CRM or enterprise platforms.
• Strong understanding of Opportunity to Engagement (O2E) processes.
• Strong stakeholder management and communication skills with a proven track record of building relationships and establishing trust with individuals at all levels
• Experience coordinating delivery across multiple workstreams and stakeholder groups.
• Demonstrated ability to manage dependencies, competing priorities, and delivery risk.
• Strong executive ready communication skills, both written and verbal.
• Analytical mindset with ability to interpret metrics and translate them into action.
• Proven ability to work effectively in global and matrixed environments.

It would be great for you to have some of these nice to haves as well:
• Experience in professional services or large, complex organizations.
• Exposure to data governance, regulatory, or compliance driven systems.
• Experience supporting change, adoption, or release readiness efforts.
• Multilingual skills (English/French/Spanish).
• Familiarity with SAFe methodologies
• Experience with Salesforce
• PMP certification

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at View email address on onjobcentre.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or View email address on onjobcentre.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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