Social Communication Officer

Nature of the Position

The work involves providing customer service and information to residents regarding the various activities, programs, and services offered by the City and its partners, while supporting the operations and initiatives of the Public Works Department.

Working Conditions

• Work schedule: 35 hours/weeks
• Employment type : permanent, White collar
• Compensation: 59,319.06$/ annually

Main Responsibilities

• Process requests from the public for information and ensuring accurate responses by using the tools at his disposal or by taking the proper steps with the responsible departments and organizations, when required.
• Ensure the provision of service required in accordance with the level of delegation of activities negotiated with the departments.
• Receive, analyze, process and ensure the follow-up of requests, complaints, comments
• or suggestions and claims of the public.
• Collect various sums of money, for example, from private contractors.
• Take note of the various projects in his division and thus contribute to the setting up
• of a plan for the needs of the population.
• Initiate or take part in information meetings or problem solving process with
• participants concerned in cooperation with his immediate superior.
• Responsible for welcoming participants to consultation meetings and participating in
• various public events such as the urban waste drop-off, compost distribution, spring
• cleaning and some public kiosks.
• Ensure that his knowledge is up to date, that the instruments at his disposal are updated
• and that informational documents are available for the public.
• Act as commissioner of oaths.
• Draft, where required, certain explanatory or informational documents.
• Guide and direct the work of a few employees assigned to related duties and check the quality of the work carried out.
• Use various equipment and systems, as may be required, to perform certain tasks
• related to the job, using appropriate programming.
• Undertake any other related duty.

Qualifications and Education

• The work is carried out under supervision and according to general instructions and directives;
• the work is evaluated according to the results achieved.
• High School Diploma
• Possess four (4) years experience in a job that allows the person holding the position to
become familiar with this line of work

Note

Candidates may be required to complete a competency test in both French and English.

Additional Notes

The masculine gender is used solely to simplify the text.

The City of Côte Saint-Luc thanks all applicants for their interest. However, priority will be given to candidates whose profiles best match the position requirements.

Equal Employment Opportunity

The City of Côte Saint-Luc is committed to the principles of equity and inclusion as part of its Equal Employment Opportunity Program. We encourage applications from women, visible and ethnic minorities, Indigenous peoples, and individuals with disabilities.

If you require accommodation during the selection process, please inform us and we will work with you confidentially to meet your needs.

Language of Work

The City is a recognized organization under the Charter of the French Language and is authorized to use both French and another official language

Application Process

We thank all applicants for their interest. However, only those selected for an interview will be contacted.